Forum Discussion

VictoriaB's avatar
VictoriaB
Experienced Cover User
5 years ago
Solved

New Company file user unable to log in - icon beside User ID

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi VictoriaB ,

     

    This icon means that you have invited the user as an "advisor" instead of a "user". 

     

    Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

     

    Please reach out if you need further assistance. 

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago

Hi VictoriaB, 

 

Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

 

Note; please hide any sensitive information. 

  • VictoriaB's avatar
    VictoriaB
    Experienced Cover User
    5 years ago

    Hi Melissa, please see icon below:

     

    Please see icon:

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      5 years ago

      Hi VictoriaB ,

       

      This icon means that you have invited the user as an "advisor" instead of a "user". 

       

      Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

       

      Please reach out if you need further assistance. 

      • VictoriaB's avatar
        VictoriaB
        Experienced Cover User
        5 years ago

        Thanks Komal,

         

        Did not intend to do that. I have now deleted that profile and sarted again - all good.