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Unable to open Sample Files (2022.9)

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AlisterML
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Re: Unable to open Sample Files (2022.9)

I do not see anything about opening an older vesion, Chris. 

 

I do not know what you mean - an older version of Clearwater? If so it then prompts to upgrade file which I do abut still says the file is expired after the update.

 

??

 

gavin12345
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Re: Unable to open Sample Files (2022.9)

Hi @AlisterML 

 

I suggest you try again and unzip and change the file name to ensure you are using the right file. I just downloaded the samples.zip file again, unzipped and tried to open in AR2022.11. Messages came up advising that the file was a AR2022.9 file and did I want to upgrade. I chose Yes, file upgraded and opened as expected.

 

The expiry date in the current samples.zip (FYI I tried Plus and Premier files only) is 30 Sep 2025. If you are getting an expired message or file opens read-only, I suspect you are mixing up the file at some point with an older copy on your computer. Perhaps delete all and try again.

 

Regards

Gavin

(gavinw222@gmail.com)
ChrisMYOB
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Re: Unable to open Sample Files (2022.9)

Hello @AlisterML 

 

We do also have sample Clearwater files available for download from our Help Article on the error message your Clearwater sample company file has expired

If you are following the steps within the Help Article and you are still getting the error message I would suggest downloading one of the sample files available. 

 

Please let me know how you go.

Kind regards,
Chris

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