Import Error 25

Question

Hi,&nbsp;I recently upgraded to 2020.1 . I have been imported my purchases using miscellaneous lay out for a couple of years now. All of a sudden i am getting Import Error 25.&nbsp;In my note pad i do note that it appears the tabs are not aligned but i have counted the tabs, plus anyway if it was the tabs , all of the transactions would error.&nbsp;I also note that there is up to 4 trailing zeros in the error log even though the txt file doesnt have this.&nbsp;I cant see how it is a GST rounding issue as each transaction only has one GST line.&nbsp;Are you able help me turn my light bulb on my head to solve these errors.

jamie_walton · Accepted Answer

Last night i spent two hours trying to compare the differences between an export aed transaction nd what i am importing , then when tiredness kicked i realised the transactions erroring where immediately after two blank lines. For the last two years i have been importing with two blank lines, but it just kicks up a record skipped log but doesnt cause the next transaction to fail. 2020.1 has forced me to say good bye to those blank lines with a few extra formulas to automatically get rid of them out of excel. Thankyou

jamie_walton · Answer

now i have changed my data to only have one blank file , for the last two years i have gotten away with two blank lines and ever since 2020.1 this now throws up a 25, i have removed the two blanks and changed it just to one between transactions

komal_s · Answer

Hi&nbsp;Jamie_Walton&nbsp;
&nbsp;
We have recently noticed that if you have dollar symbols around the amount fields in the import file, the import process can return error 25 in AccountRight 2020.1. Therefore, we would recommend removing the dollar symbol altogether from the import file before attempting to import.
&nbsp;
Please let me know how you go on.&nbsp;

jamie_walton · Answer

Hi Komal,&nbsp;I have removed all the "$' characters and there is no change for some of the transactions returning a 25 error.&nbsp;Regards,&nbsp;Jamie

komal_s · Answer

Hi&nbsp;Jamie_Walton&nbsp;
&nbsp;
I have tried to import the content from your import file to a sample company file and it's returning the same error -25 for some records.
As a first troubleshooting step, could you please try entering one of the failed purchases manually into the software, and then export it. Upon comparing the exported file with the import file, do you see any significant differences? If yes, what happens when you try to match the fields in import file exactly to what's in the export file?&nbsp;
&nbsp;
If nothing works, please send me the serial number of your company file by a Private Message so we can investigate further.

mike_james · Answer

Hi&nbsp;Jamie_Walton&nbsp;, transaction import files normally need one blank line to indicate a new transaction, otherwise everything gets imported as one transaction with many lines. Are you now importing purchases correctly with no blank lines?

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Import Error 25

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