Forum Discussion

julietteb1's avatar
julietteb1
User
2 years ago

ATO error code: CMN.ATO.PAYEVNTEMP.000389

Hi, I received this error whilst attempting to file the 2021-2022 EOFY Finalisation Report for 49 employees.

The error relates to one employee who was terminated in July 21. The ATO website states that this may be related to Salary Sacrifice Contribution. 'The derived aggregated gross YTD amount must not be a negative amount'

I have checked the his Summary of Payments report which looks correct.

Can someone please suggest a fix as we need to process a pay run in the new financial year

Many thanks in advance

4 Replies

Sort By
Replies have been turned off for this discussion
  • RP1's avatar
    RP1
    Contributing User
    2 years ago

    Hi

    I have just processed my first payroll for 2022/2023 and one of the pays has created an issue. 

     

    The employee has $20 deducted from his pay as a salary sacrifice and this has presented no issues in the past.  The SS has been processed exactly as per the attached notes. https://help.myob.com/wiki/display/ar/Set+up+salary+sacrifice+superannuation 

     

    When I go to record the pay I receive ATO error saying the report may be rejected and gives the following error code: CMN.ATO.PAYVTERMP.000389

    After spending 1 hour on the phone with a MYOB "Specialist" he basically said he couldn't anything more and would be finishing the call as he had a lot of calls waiting. I asked to be put through to a Manager - guess what - I got cut off!!!

    Anyway does anyone else have this issue?

     

    Many thanks

    Rose

     

     

     

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi julietteb1 and RP1 

     

    Thanks for your post. We are aware that some users are getting the ATO error: CMN.ATO.PAYEVNTEMP.000389 when processing pay runs. Detailed information can be found on this post: ATO error code: CMN.ATO.PAYEVNTEMP.000389

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • julietteb1's avatar
      julietteb1
      User
      2 years ago

      Would you please let me know if there is a solution for this issue? I have made relevant adjustments and sent the End of Year Finalisation Report to the Tax office and received a message advising that the report was 'accepted with errors.' Am I required to send it again once the error is fixed? 

      I am yet to send the most recent pay run as advised by MYOB

       

Related content