Can't Access Employee file

[LLSH]

Hi I have notices a few people can't access their employee files. I would like to get help with MYOB as I am having a problem with one staff member. It keeps saying somethings gone wrong.

[Doreen_P · Accepted solution]

Hi @LLSH 

Thanks for your post.

To clarify the issue, are you having an error when opening the employee card? Does it shows an error message the same with the screenshot below? If yes, kindly click the View error details as highlighted below. 

                                                   

Once you have the error details, to assist you further, send me a private message with the following details:

• Serial number
• Name of primary contact and email address
• Business name
• Company File ID (Help > About MYOB AccountRight)

Best regards,

Doreen

[LLSH1]

I have another employee I can't access. I have the error code and need help with this please. I ahve attached the error code

[Isaiah_C]

Hi @LLSH1 

Thank you for the post and I'm happy to assist you with this. Please send me a Private Message containing the following:

• Serial number
• Business name
• Company File ID (Help>>About MYOB AccountRight)

Please let me know if you need further help.

Kind regards,

Sai

[LLSH]

Thank you I have sent the file.