MYOB Team

Question

I'm trying to set up MYOB Team, but am unable to create any locations.&nbsp; I am able to enter the information, however when I click on the SAVE button it does not save.&nbsp; Please advise what I am missing.&nbsp;

melisa_d · Accepted Answer

Hi&nbsp;CYP,&nbsp;
&nbsp;
Can you please confirm if you created the first location ? also, if you go to setup &gt; User access &gt; Select your username, is your role set to administrator ?
&nbsp;
Please do let me know.&nbsp;

cyp · Answer

Thank you Melisa for your help.&nbsp; The problem was that I was not creating under Administrator, this has now been rectifiied.

melisa_d · Answer

Hi&nbsp;CYP,&nbsp;
&nbsp;
Thank you for your post. To troubleshoot, can you please close down AccountRight and clear the AccountRight&nbsp;cache. Once cleared please attempt to create the new location. Does it now work ?
&nbsp;
Please do let me know how you go.&nbsp;

cyp · Answer

Thank you Melisa, I have cleared the cache, which has allowed me to add a location.&nbsp; However, I can't add any more locations or employees.&nbsp; I have only added three employees, but need to add more, as none of the three selected employees are approving managers and I can't see any others to add.&nbsp; Please advise

melisa_d · Answer

Hi&nbsp;CYP,&nbsp;
&nbsp;
Glad to hear that worked. Can you please confirm if you get any error messages when attempting to add additional locations ? If possible can you please provide a screenshot of your window.&nbsp;

cyp · Answer

Hello Melisa,There is no error message, nor is there any way of adding another location.Cheryl

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