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AndrewKLR's avatar
AndrewKLR
Contributing User
12 months ago

No card files accessible in 2023.4

I upgraded my AccountRight company files for two businesses yesterday to 2023.4 after being prompted by MYOB popups. Now none of the Cards will open - Customer, Supplier, Employee, etc. I have to run payroll today and have amendments to make. When clicking the blue arrow the line just greys out and does nothing.

 

So I have a 3rd company file that is still 2023.3 and it works fine!

 

Need this resolved urgently please.

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    12 months ago

    Hi AndrewKLR 

     

    Thank you for the post. I'm happy to assist you with this. Please send me a Private Message containing the following:

     

    • Serial number
    • Business name
    • Company File ID (Help>>About MYOB AccountRight)

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • AndrewKLR's avatar
      AndrewKLR
      Contributing User
      12 months ago

      Hi Sai I am trying to but hovering over your name or avatar is not bringing up any popup to send a pm

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        12 months ago

        Hi AndrewKLR 

         

        Thank you for the patience. I've granted you an access to our private message. Kindly send the details needed.

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      12 months ago

      Hi AndrewKLR 

       

      Thank you for the patience. Let me run a script again, please close the file before I run a script and let me know so I can run it.

       

      Kind regards,

      Sai

      • AndrewKLR's avatar
        AndrewKLR
        Contributing User
        12 months ago

        Hi, file is closed, please let me know once I can have another try.

  • Jenni2's avatar
    Jenni2
    User
    10 months ago

    I'm having the same issues with my file and need urgent help.  I was on the phone to MYOB for a total of 4 hrs on Monday and someone was supposed to call me back.  I need to process backpays and it shows as $0.00.  Also can't open some of my employee cards.  Please help!