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Jackie-1963's avatar
Jackie-1963
Contributing Cover User
2 months ago
Solved

Pay Super payment authoriser

I am having problems adding a new Pay Super payment authoriser. I have followed the instructions to the letter but the new person is still not active. The only difference I can see in the existing and new payment authoriser is that I have no way of adding a mobile and so it says 'mobile unverified'. I invited the new person to work on the company file, and we are signed up for Pay Super. I am beginning to think this is more trouble than its worth and going back to the old way of paying super through the Super Clearing House. My frustration has escalated as it is almost impossible to find a support phone number for MYOB - I've been round and round the mulberry bush all afternoon and before giving up thought I would ask the MYOB Community. Hope someone can help. Cheers, Jackie

  • MikeG1's avatar
    MikeG1
    2 months ago

    Hi Jackie-1963 thanks for the post
    I understand that you have already followed our help instructions so I wont send you back there again.
    There best ways to get in touch with our support teams are:
    * Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
    * Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team


    Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
    Thanks, Mike

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  • BooksForBiz's avatar
    BooksForBiz
    Partner
    2 months ago

    Hi Jackie ... I'm sorry I dont have an answer but I share your frustration regarding trying to contact MYOB :(

  • MikeG1's avatar
    MikeG1
    MYOB Moderator
    2 months ago

    Hi Jackie-1963 thanks for the post
    I understand that you have already followed our help instructions so I wont send you back there again.
    There best ways to get in touch with our support teams are:
    * Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
    * Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team


    Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
    Thanks, Mike