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JoseGomez2022's avatar
JoseGomez2022
Contributing User
2 years ago
Solved

Payroll

Extremely frustated about this issue.

 

Unsure of what is causing it as well as the MYOB Technical team as they could nto be able to sorted this out so far (July 06th 2022)

Just processing a weekly payrun (the first one for the new Financial Year), everything goes fine untill you press RECORD, everything goes to mode slow processing and then next screem you will see if the one with not transaction recorded at all, and the extra are:

 

1. STP never ask for confirmation.

2. Wages were not recorded for the week.

3. As a result, not pays lip to be sent or print.

4. all date input LOST (Hours, manual leave input, inclusive data from MYOB Team lost).

5. Not capacity to create an ABA file as noting was recorded from MYOB.

 

It took me 2h and 15 min to get someone over the phone, and after 45 minumes trying the respond was our specialist will call you TODAY with a solution as they could not fixed.

 

Again, extremely frustated about this issue.

 

Regards,

 

Jose G.

  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi JoseGomez2022,

     

    Thanks for providing those details. 

     

    I've just run a script over your file that should correct errors like these. Please close, then reopen your software for the effects of the script to apply. 

     

    Please let me know if the issue persists. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • JoseGomez2022's avatar
    JoseGomez2022
    Contributing User
    2 years ago

    Extremely frustated about this issue.

     

    Unsure of what is causing it as well as the MYOB Technical team as they could nto be able to sorted this out so far (July 06th 2022)

    Just processing a weekly payrun (the first one for the new Financial Year), everything goes fine untill you press RECORD, everything goes to mode slow processing and then next screem you will see if the one with not transaction recorded at all, and the extra are:

     

    1. STP never ask for confirmation.

    2. Wages were not recorded for the week.

    3. As a result, not pays lip to be sent or print.

    4. all date input LOST (Hours, manual leave input, inclusive data from MYOB Team lost).

    5. Not capacity to create an ABA file as noting was recorded from MYOB.

     

    It took me 2h and 15 min to get someone over the phone, and after 45 minumes trying the respond was our specialist will call you TODAY with a solution as they could not fixed.

     

    Again, extremely frustated about this issue.

     

    Regards,

     

    Jose G.

  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi JoseGomez2022,

     

    Sorry to hear this issue is still unresolved after speaking with phone support. 

     

    If you could please provide the last 4-digits of your serial number + Company File ID this relates to (Help>About MYOB AccountRight>Company File ID:__), I'd be happy to take care of this for you. 

    • JoseGomez2022's avatar
      JoseGomez2022
      Contributing User
      2 years ago

      Hi Sam,

       

      Indeed very disappointed.

       

      Attached requested information

       

      Serial #: xxxx xxxx 5012

      Company File ID: 1

      Product: AccountRight Plus AU 2022.5.0

      Build: 2022.5.24.6773

      Ref Numer of my call today: 01061465

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi JoseGomez2022,

         

        Thanks for providing those details. 

         

        I've just run a script over your file that should correct errors like these. Please close, then reopen your software for the effects of the script to apply. 

         

        Please let me know if the issue persists. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.