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SelectMech1's avatar
SelectMech1
Contributing Cover User
3 years ago
Solved

Re: Superfund details invalid when accepted previously

Good Morning

 

I have just gone to pay my super and a fund that I have been paying to for the last 5 years is now showing as invalid

 

AMP SuperLeader Plan

SPIN/USI: AMP0278AU/AMP0278AU 

 

Can you please be advised when this will be rectified as the wait time for MYOB by phone is 48 minutes.

 

Thank you

Kristy

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi SelectMech1, 

     

    Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the superfunds ABN. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi SelectMech1, 

     

    Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the superfunds ABN. 

    • SelectMech1's avatar
      SelectMech1
      Contributing Cover User
      3 years ago

      Thanks Melisa

       

      I believe this has been rectified as the fund has changed their name.

       

      Thank you :-)

      Kristy

    • Phil_123's avatar
      Phil_123
      Cover User
      3 years ago

      Hi Have the same problem, all ok until this week?

      regards

      Phil

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Phil_123, KaceyT, 

         

        Thanks for your posts. It looks like there has been a name change with AMP superannuation fund, if your unsure I would recommend contacting the super fund and checking. There is also information available on this on their website.

         

        Our MYOB Super fund list has a list of all the current super funds available. 

    • KaceyT's avatar
      KaceyT
      User
      3 years ago

      Hello,

       

      I am having the same problem when selecting this super fund.

       

      What should I do to rectify this?

       

      Thank you,

       

      KaceyT

      • SelectMech1's avatar
        SelectMech1
        Contributing Cover User
        3 years ago

        Hi Kacey

         

        The fund has changed their name to Signature Super.

  • karenmac's avatar
    karenmac
    Contributing Cover User
    3 years ago

    Hi 

     

    I also have exprienced the same as the other customer, I have been told an empoyee's superfund is invalid. this is also a AMP fund. I entered a new identifer amp # 0195au but still cant process. 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi karenmac, 

       

      Thanks for your post. As mentioned above It looks like there has been a name change with AMP superannuation fund, if your unsure I would recommend contacting the super fund and checking. There is also information available on this on their website.

       

      Are you able to confirm the ABN and spin/usi number of the new fund you've selected ?