Forum Discussion

YB1984's avatar
YB1984
User
11 months ago
Solved

STP

I have been added as a user into a client file that the STP is registered to the tax agent that I work for. The STP is registered correctly with the ATO but when I lodge the STP its being rejected.

  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi YB1984 

     

    Thanks for your response.

     

    The error means that the registered agent number used with your ABN is not related. We recommend checking the registered agent number and the ABN linked to your credential. For further information, please check The Help Article Fix rejected reports in Single Touch Payroll.

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

4 Replies

Sort By
Replies have been turned off for this discussion
  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi YB1984 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    When you lodge the STP, did you receive any ATO error code? If you can attach a screenshot of the error please. Make sure to remove sensitive information before posting in the Forum.

     

    Best regards,

    Doreen

    • YB1984's avatar
      YB1984
      User
      11 months ago

      ATO Error.PNG

      Hi Doreen,

       

      This is the error code that is coming up.

       

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        11 months ago

        Hi YB1984 

         

        Thanks for your response.

         

        The error means that the registered agent number used with your ABN is not related. We recommend checking the registered agent number and the ABN linked to your credential. For further information, please check The Help Article Fix rejected reports in Single Touch Payroll.

         

        Please let me know how it goes.

         

        Best regards,

        Doreen