Dear Doreen,
I dont want to post on this public site the private information. I tried replying to your message and it did not work. I do not want to attach the error messages for all to see. How am I supposed to contact you for help as no one has called me back depsite this meesage sent to me yesterday
Dear
Thank you for contacting MYOB Customer Service. I apologize our call got disconnected. I will schedule a call back with you tomorrow morning. Thank you!
Just total rubbish as no one has even tried to call me today??
Very frustrated as this needs to be lodged by 14th July by ATO rules??
I have no FBT figures so that is not the issue as with others comments
Dear Doreen,
MYOB is really not supplying any support services at all.
Basically for the last 12 days I have been tryin to solve this issue repeatedly calling MYOB being on the chat. Onall occassions I was told after hours of tryoing that I would be called back the next day and then never to receive the call back. Clearing the cache did not work. Then today after trying again for 2 companies both with over 350 employees it failed again. I llokled to the community pages and saw omne suggestion of trying in batches. I did this in smaller numbers of 50 to 70 each and it has finally lodged successfully!!!! A very stressful time and wonder why with all that supposed help that I accessed not one MYOB support staff suggested this fix. Last year we were able to lodge all staff at once? MYOB is so behind the game with help and your help pages are so basic that if you type the exact error message that you have received it does not erven come up with the exact anwser to it or why this actual message is occuring. Lift your game MYOB as with the high software charges it is simply not good enough and there will be no professiuonal recommendations to use your products.
Natalie
Hi EHAccount22
We truly appreciate your feedback.
Sorry to hear about the experience you've had. We only want to provide a seamless service to our customers. Rest assured that your feedback is highly appreciated and we will continue to strive harder to provide you with the service that you need. Please feel free to post again if further assistance is needed.
Best regards,
Doreen
