Forum Discussion

myobmakin's avatar
myobmakin
User
6 years ago
Solved

Super (Payment Failed)

Hi all, new here. Using AccountRight 2019.1. Yesterday went to process super payments as normal and for the first time ever it's current status says "Payment Failed". Usually it would say "Processi...
  • Neil_M's avatar
    Neil_M
    6 years ago

    Hi myobmakin 

     

    Generally speaking a Payment Failed status would mean that the payment hasn’t been able to be processed successfully through the system. I’ve had a check of everything on our system and I can’t see any reason why the payment should fail again.

     

    As those contributions will be tied up with that failed payment, you will need to reverse and reprocess them through AccountRight to resubmit them. Our help article Reversing and reprocessing superannuation payments, steps through this process and contains all of the steps on how to redo everything in AccountRight to submit those contributions again

Neil_M's avatar
Neil_M
Former Staff

Hi myobmakin 

 

Generally speaking a Payment Failed status would mean that the payment hasn’t been able to be processed successfully through the system. I’ve had a check of everything on our system and I can’t see any reason why the payment should fail again.

 

As those contributions will be tied up with that failed payment, you will need to reverse and reprocess them through AccountRight to resubmit them. Our help article Reversing and reprocessing superannuation payments, steps through this process and contains all of the steps on how to redo everything in AccountRight to submit those contributions again

myobmakin's avatar
myobmakin
User
6 years ago

Thanks so much Neil. I reversed the transaction as you suggested, re-processed it and it now says "Funds Requested", so I think we're back on track.

Thanks for your great help, much appreciated.