Forum Discussion

naresh65's avatar
naresh65
Contributing User
16 days ago
Solved

Super payments

Im getting a red cross on two super payments of two employees. i have checked in their card and there is no error. Intrestingly in both cases it is the first payment after commencing employment. all ...
  • Princess_R's avatar
    Princess_R
    15 days ago

    Hi naresh65,

     

    Thanks for reaching out. 

     

    The red cross on the super payments of your two employees might indicate some missing or incorrect information in your company file for the employee or their superannuation fund. This could be an issue with the employees’ superannuation membership number, or the super fund selected. To help you resolve this, you'll need to hover your mouse over the red cross icon (X), which will give you more details about the exact error. For more information, please refer to this Community Forum post, which will help you resolve the error.

     

    Let me know if you require any further assistance. I'm happy to assist.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
15 days ago

Hi naresh65,

 

Thanks for reaching out. 

 

The red cross on the super payments of your two employees might indicate some missing or incorrect information in your company file for the employee or their superannuation fund. This could be an issue with the employees’ superannuation membership number, or the super fund selected. To help you resolve this, you'll need to hover your mouse over the red cross icon (X), which will give you more details about the exact error. For more information, please refer to this Community Forum post, which will help you resolve the error.

 

Let me know if you require any further assistance. I'm happy to assist.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess