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Nmmw03's avatar
Nmmw03
Contributing Cover User
2 years ago

Superannuation Payments - Whoops, something went wrong

Is anyone else getting this message currently?  Have been trying to submit payments but keep getting the error message. Have tried restarting computer etc, but no success.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Nmmw03 

     

    Thanks for your post. We are aware that some users are experiencing time out and Something went wrong errors when processing super payments. Our developers are investigating and we do apologise for the inconvenience.

    • Angie69's avatar
      Angie69
      User
      2 years ago

      Has this been resolved? Just tried again to pay supers and 3 of our employees are with the same fund - BT Super and their 3 accounts/names keep getting this message.  Is there something in the Super Setup of each file I need to change?  

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi Angie69 

         

        Users receiving the Something went wrong error when trying process super payments has been resolved.

         

        There have been changes to BT Super recently so I would recommend contacting the super fund to check the USI and fund name for your employees. Another Forum user advised that BT Superwrap funds were merged at the end of 2021 however they were accepting payments to the accounts and transferring the funds to the new funds until the end of Sept 2022 when they officially closed the Superwrap funds.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.