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Phanny's avatar
Phanny
User
2 years ago

Superannuation payment

Hi Team, 

 

I have made a payment of the superannuation for the last quarter. The payment went trough but 1 payment to a specific funds came back to our bank account $156.26 - the employee had changed Super funds.

I have updated the employee card with the new Super details and re-processed a pay-payment at $0.00 and -$156.26 (reversed the superannuation amount originally processed.)

 

The new payment of $156.26 had been made and taken out from my bank account. However, when doing my bank reconciliation the discrepency come from the $156.26 which is showing as "Processing Payment" under the Manage Payment wondow.

 

Im not too sure on how to fix it. Can you please help me on that matter.

 

Thank you 

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  • SamaraM's avatar
    SamaraM
    Former Staff
    2 years ago

    Hi Phanny 

     

    Sorry to see that no one has replied to you yet.

     

    If you're still experiencing this can you please attach a screenshot of the Manage payments window along with the last 4 digits of your serial number? 


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.