Forum Discussion

CCampbell's avatar
CCampbell
User
3 months ago
Solved

Employee Superannuation Payments Report only displaying as latest fund

Hello   We have an employee who had an original super fund of choice (IOOF in this example), we made MYOB PaySuper payments as normal to IOOF, then employee requested a change to a different super ...
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi CCampbell,

    Thanks for your post, and welcome to the Community Forum!

    My apologies for the late response. The report displaying the new super fund (Australian Super) is a known behavior. Superannuation reports only depict the super fund linked to the employee in your profile. Regarding pay liabilities not appearing in the browser, this is due to the pay liabilities feature being desktop-only at present. Therefore, I recommend viewing that report on the desktop platform.

     

    Additionally, if you wish to review payments made to IOOF, you can check the Pay Super payments to identify the latest super payment made to IOOF for that employee. Then, simply run the report up until that date.

     

    Feel free to post again, we're happy to help!
     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi CCampbell,

Thanks for your post, and welcome to the Community Forum!

My apologies for the late response. The report displaying the new super fund (Australian Super) is a known behavior. Superannuation reports only depict the super fund linked to the employee in your profile. Regarding pay liabilities not appearing in the browser, this is due to the pay liabilities feature being desktop-only at present. Therefore, I recommend viewing that report on the desktop platform.

 

Additionally, if you wish to review payments made to IOOF, you can check the Pay Super payments to identify the latest super payment made to IOOF for that employee. Then, simply run the report up until that date.

 

Feel free to post again, we're happy to help!
 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Regards,
Earl

CCampbell's avatar
CCampbell
User
3 months ago

Hi Earl

 

Thanks for confirming the "known behaviour" of the Browser reporting.

 

Going forward I will utilise the Desktop platform as prefered source for understanding the full picture of PS (Pay Super & reversals) & PL (Pay Liability).

 

Regards

CCampbell

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi CCampbell,

    You're very welcome, feel free to post again, we're happy to help!

    Regards,
    Earl