Forum Discussion

djr123's avatar
djr123
User
4 months ago

Emailing from MYOB is unreliable

We have been experienciung intermitant issues with the MYOB email service. Emailing items to the inbox is unreliable. Sometimes thety appear, sometimes not. Emailing invoices to customers from MYOB is unreliable. Sometimes they send immediately. Sometimes they are delayed. Sometimes they never send. This render makes MYOB highly frustrating and a time water at best, unesable at worst as we can't rely on invoices to go to customers. Is this a known issue with a committed fix. We're on the verge of switching to Xero if we ca't rely on MYOB for the absolute basics. We use MYOB through the browser. Issue experienced from multiple computers, multiple browsers (Chrome, Opera) so it is not a local issue on our end.

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 months ago

    Hi, djr123

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Thank you for bringing the intermittent issues with the MYOB email service to our attention. We sincerely apologise for the frustration and inconvenience this has caused you and your team. We understand how critical reliable email functionality is for your business, and we want to assure you that we take this matter seriously.

     

    We are aware of the reported issues and are actively working to address them. Our dedicated team is investigating the root cause to provide a committed fix.

     

    Best regards,

    Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hi, djr123

         

        Thanks for your response.

         

        If you're still encountering issues about intermittent emailing, kindly send the email by batch or in smaller batches. Please let us know how it goes.

         

        Best regards,

        Doreen

  • JulieMac2's avatar
    JulieMac2
    Experienced User
    2 months ago

    My problem has usually been with payslips emailing, but today neither Purchase Orders nor Remittances have emailed.

     

    Any response / fix MYOB ??  - this has been going on way too long!

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi JulieMac2,

      Thanks for your post. 

      We are aware of this issue, and the current workaround is to send the email in smaller batches or by batch if you are still experiencing intermittent emailing problems. Additionally, to pinpoint the cause of the issue, can you locate an invoice or bill that you know hasn't been received? Please try sending it individually first and check if it's received. Then, send it again to a different email address (such as your own) to see if it arrives. If your customer receives it when sent individually but not in bulk, you may need to send it in smaller batches.
       

      If one email address receives it while another does not, the recipient might be blocking it. In that case, check the spam and firewall filters that could be causing the block.

       

      Feel free to post again, we're happy to help!

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Regards,
      Earl