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HushEnergy's avatar
HushEnergy
Cover User
2 years ago

Error Message: Failed to get OCR data

I have started receiving this message when dragging (or clicking on upload) PDF invoices into the InTray. The same invoice can be uploaded via my bookkeeper's laptop. This error only started occuring a week ago and I have always uploaded 20 per week easily.

 

Thanks 

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello HushEnergy 

     

    Thank you for your post. 

     

    This is a known issue that our developers are looking into. There is no current workaround for this I'm sorry. 

     

    I would advise to clear your browser cache, or try from another machine if possible in the meantime. 

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