Forum Discussion

AccountsAH1's avatar
AccountsAH1
Experienced User
4 years ago
Solved

Statements not sending, but invoices are

Hi MYOB,   Since Friday 4/9/2020 our Send Statements via Email function does not appear to be working - the emails are not coming through to us (we tried emailing ourselves to test if it was workin...
email
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi AccountsAH1, 

     

    Thanks for the information. Can you please uninstall and reinstall AccountRight, once re installed can you please try and send statements ? 

     

    Please do let me know how you go. 

AccountsAH1's avatar
AccountsAH1
Experienced User

Hi Melisa_D ,

 

Sorry for the delay - got preoccupied on a few things since last week.

 

I think I am running on a local computer, but unsure to be honest - how can I tell?

Yes all statements for all clients are not being sent.

Yes I think we have HP Sure start. But nothing has changed about this since when Statements were working, and as I said our Invoices are going out fine via email, just not Statements- so that tells me there is a problem with Statements specifically.

 

We now haven't been able to send Statements for 2 weeks to our customers. :(

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi AccountsAH1, 

 

Thanks for the information. Can you please uninstall and reinstall AccountRight, once re installed can you please try and send statements ? 

 

Please do let me know how you go. 

  • AccountsAH1's avatar
    AccountsAH1
    Experienced User
    4 years ago

    Thank you Melisa_D  that is what fixed it in the end! :)