HiI recently decided to look into FLARE as an option for our employees with a bit of hesitation due to fact we are handing out employee information (email). When I read the information it was mentioned that you had the choice of who was to take up the offer and we thought we would try it and have an opt in option for staff. It was very disapointing when I signed up to trial it, it automatically sent an email to all our employees. We then had to send out an email to let employees know that we were trialling something and to ignore the email. I removed all the employees from the app however they are still receiving emails. Not sure if there is any way of stopping this. Such a pain. Highly recommend to be careful, I did agree to share information but had no idea it would automatically share to everyone.Amanda

Hey Amanda (Interchange1 ) Thank you for raising this concern to us. I'm the product manager responsible for this integration.I just wanted to say that I 100% understand your concern and would be frustrated in this position too. The reason this happened to you was actually not because we automatically invite all employees, but rather, a user interface which makes it not obvious at all how to individually invite users. Specifically, if you hit the blue "Invite your people" button, it will invite all your existing employees. However, if you would hit the "skip for now" button, it will then take you to the admin where you can send individual invites. I acknowledge this is not obvious, so we are working with Flare on some alternative wording that we will be updating to, and should solve the confusion for other new users who may also inadvertantly invite all their employees. In terms of the emails thereafter, at the moment, once an employee is invited to the app, they can't be uninvited to the app. Removing them from the admin will cease their workplace link to your business in the app, meaning any custom perks you add in, will not be visible to them. However, they should only receive 2 reminder emails, and after 10 days, their invite will be considered abandoned and they will need to be invited again. This is something we're also working with Flare to address, so watch this space. Thank you again for your feedback. It is definitely taken into consideration. Kind Regards Itai

Thanks for the update. I was worried this would happen, which is why I've not signed up for the "Employee Benefits". I'm not too keen on the idea of MYOB on-selling third-party products within the software (what's next, targeted ads??), but that's another discussion :)

Hi Interchange1 Thanks for your post. MYOB has teamed up with the workplace benefits provider Flare to offer affordable employee benefits for all customers on MYOB Business. Whatever your business size or budget. you can offer your employees perks to attract the best people to your company and to strengthen their commitment to their workplace. You can check on this Help Article: Employee Benefits for more information. Feel free to post again, We're happy to assist. Cheers, Cel

Hi vidario1 I totally understand your concern. It is worth mentioning, that while Flare is a seperate entity, they are wholly owned by the MYOB group. Regards Itai

Celia_B With all due respect, your response does not address the concerns raised by Interchange1 , nor does the linked article provide any additional information on the topic.

Flare | MYOB Community

12 Replies

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ItaiMYOB
MYOB Product Manager
12 months ago
Hey Amanda (Interchange1 )

Thank you for raising this concern to us. I'm the product manager responsible for this integration.
I just wanted to say that I 100% understand your concern and would be frustrated in this position too.

The reason this happened to you was actually not because we automatically invite all employees, but rather, a user interface which makes it not obvious at all how to individually invite users.

Specifically, if you hit the blue "Invite your people" button, it will invite all your existing employees. However, if you would hit the "skip for now" button, it will then take you to the admin where you can send individual invites.

I acknowledge this is not obvious, so we are working with Flare on some alternative wording that we will be updating to, and should solve the confusion for other new users who may also inadvertantly invite all their employees.

In terms of the emails thereafter, at the moment, once an employee is invited to the app, they can't be uninvited to the app. Removing them from the admin will cease their workplace link to your business in the app, meaning any custom perks you add in, will not be visible to them. However, they should only receive 2 reminder emails, and after 10 days, their invite will be considered abandoned and they will need to be invited again. This is something we're also working with Flare to address, so watch this space.

Thank you again for your feedback. It is definitely taken into consideration.

Kind Regards

Itai
- Interchange1
  Experienced User
  12 months ago
  Hi Itai
  Thank you for your reply.
  I agree that the interface is badly designed. At no stage did I think that signing into the system to trial it would automatically invite everyone one our employee list, I thought that it would have given me the option to invite people once I was in.
  I have just signed in and noticed that two new employees have been automatically added without us requesting this, once again no choice of who is getting these emails as mentioned in the information I looked up before I signed on.
  Could you please send me information on how to take FLARE off my company completely.
  Kind Regards
  Amanda
  - ItaiMYOB
    MYOB Product Manager
    12 months ago
    Hey Amanda.
    
    I'll send you an e-mail to assist your further.
    
    Thanks
    
    Itai
- Kerry10
  Trusted Cover User
  10 months ago
  We are thinking of offering our employees the Flare benefits. I have read that things like Woolworths gift cards etc., are an option. Is this something that we need to add in the benefits listed, as I can't see all the benefits that are quoted. Do you have instructions for adding in more Flare benefits?
  - Interchange1
    Experienced User
    10 months ago
    Hi
    I haven't used any instructions from, when I downloaded it for myself to try I found if you click on the featured storecards it opened up all the other cards to choose from, not sure how to add any more.
vidario1
Trusted User
12 months ago
Thanks for the update. I was worried this would happen, which is why I've not signed up for the "Employee Benefits".

I'm not too keen on the idea of MYOB on-selling third-party products within the software (what's next, targeted ads??), but that's another discussion :)
- ItaiMYOB
  MYOB Product Manager
  12 months ago
  Hi vidario1
  
  I totally understand your concern. It is worth mentioning, that while Flare is a seperate entity, they are wholly owned by the MYOB group.
  
  Regards
  
  Itai
Celia_B
MYOB Moderator
12 months ago
Hi Interchange1

Thanks for your post.

MYOB has teamed up with the workplace benefits provider Flare to offer affordable employee benefits for all customers on MYOB Business. Whatever your business size or budget. you can offer your employees perks to attract the best people to your company and to strengthen their commitment to their workplace.

You can check on this Help Article: Employee Benefits for more information.

Feel free to post again, We're happy to assist.

Cheers,

Cel
- vidario1
  Trusted User
  12 months ago
  Celia_B
  
  With all due respect, your response does not address the concerns raised by Interchange1 , nor does the linked article provide any additional information on the topic.