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Pay Super not working

NNyl
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Pay Super not working

Hi

 

I am trying to Pay Super but MYOB won't let me. Saying "Unavailable".

 

Can someone advise why?

 

Thanks

DH

12 REPLIES 12
KazDru
Contributing Cover User
7 Posts
Contributing Cover User
Australia
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Re: Pay Super not working

I'm having the same issue.

ChrisMYOB
MYOB Moderator
1,471 Posts
MYOB Moderator
MYOB Moderator

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Re: Pay Super not working

Hello @NNyl  and @KazDru 

 

Thanks for your post. We are aware that some users are experiencing time out and Something went wrong errors when processing super payments. Our developers are investigating and we do apologise for the inconvenience.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Mel_Mel
Trusted Cover User
48 Posts
Trusted Cover User
Australia
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Re: Pay Super not working

I can't authorise my super payment either, keeps telling me the service is unavailable.  

NNyl
Experienced Cover User
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Experienced Cover User
Experienced Cover User

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Re: Pay Super not working

Hi

 

See attached - I get the code sent to my phone, but MYOB "Not responding"

 

Info and screenshots attached

 

calvinn
1 Post
Cover User
Australia
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Re: Pay Super not working

I am having the same issue - keeps saying "Not available:"

ChrisMYOB
MYOB Moderator
1,471 Posts
MYOB Moderator
MYOB Moderator

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164Solutions

Re: Pay Super not working

Hello @calvinn 

 

Welcome to the Community Forum.

 

We are aware that some users are experiencing time out and Something went wrong errors when processing super payments. Our developers are investigating and we do apologise for the inconvenience.

Kind regards,
Chris

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Gingerjiang
1 Post
User

1Posts

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Re: Pay Super not working

I'm having the same issue, please advise how I can fix it

J9Stub
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User

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Re: Pay Super not working

We are experiencing an issue with Pay Super not working. I see from the Forum, that users were having issues with this in August. Has this been rectified and if so, how do I fix our Pay Super? 

Tracey_H
MYOB Moderator
11,866 Posts
MYOB Moderator
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Re: Pay Super not working

Hi @Gingerjiang and @J9Stub 

 

We were aware of users receiving an error when trying to process super payments from the 6/10/2022 to 11/10/2022. This has now been resolved so you should be able to process those payments now. 

 

If you continue to have problems please start a new post with detailed information so that we can assist further.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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