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employee - 2 bank accounts, 1 missing

DMadmin
Experienced User
11 Posts
Experienced User
Experienced User

11Posts

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0Solutions

employee - 2 bank accounts, 1 missing

Good Morning everyone.

I have 1 employee who has 2 bank accounts for their pay (so pay is usually split and paid into 2 separate bank accounts).

I did a payrun yesterday and have just realised that the employees 2nd bank account has completely disappeared.

I think i did the Up-grade that popped up yesterday.

Anyone else experienced this or give any clarity to where the bank details are etc?

Many thanks

 

1 REPLY 1
Komal_S
MYOB Moderator
7,988 Posts
MYOB Moderator
MYOB Moderator

7,988Posts

697Kudos

1,132Solutions

Re: employee - 2 bank accounts, 1 missing

Hi @DMadmin 

The upgrade should not remove information stored in the employee card. That said, I would recommend checking your emails to see if you have received any notification regarding the changes to the card. If not, check the session security report to see any unusual logins and also confirm with other users of the file if they have made those changes.


If only one employee's information has disappeared, please re-enter it and also clear the AccountRight cache to delete any corrupt files that may cause display problems. 

Kind regards,
Komal

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