Accountants & Bookkeepers

Data Backup Option
Hi, Has anyone used the third party app MyDataXport to save client file data. Now that we can no longer get an offline backup of our files, i was looking at trying this site. If anyone has any comments or reviews i would appreciate your response.
Kathryn_BHH
2 days ago Place Admin Tasks & General Discussions
Backups
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MYOB Assist is now available in New Zealand, helping your clients run their business from anywhere.
1 MIN READ The all-new app pairs seamlessly with your client’s eligible subscriptions at no extra cost. Prevent tedious admin from piling up with MYOB Assist. Clients can create and share quotes, seal the deal with invoices on the spot, capture deductible receipts, and stay in control, all from their mobile phone. Everything syncs with the browser and desktop for effortless, real-time bookkeeping. Available in New Zealand now for your clients using: MYOB Business Lite and Pro AccountRight Plus, Premier and Standard - online files AccountRight Basic - quote and invoice only Connected Ledger - receipt capture only MYOB Assist replaces the MYOB Capture and MYOB Invoice apps in New Zealand, which will be retired on 23 November 2026. Learn more and download now
Mike_MYOB
4 days ago Place Announcements
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New Zealand: MYOB Capture and Invoice apps will stop working on 23 November 2026
2 MIN READ Hello everyone, *this update is relevant to customers in New Zealand. On 23 November 2026, MYOB will retire the MYOB Capture and MYOB Invoice apps in New Zealand. MYOB Assist will be the unified app for quoting, invoicing and receipt capture on the go. MYOB Assist provides an improved user experience and additional features. It is available free of charge for your clients using: MYOB Business Lite and Pro AccountRight Plus, Premier and Standard - online files AccountRight Basic - quote and invoice only Connected Ledger - receipt capture only Clients using the existing MYOB Capture and MYOB Invoice mobile apps will receive an in-app notification advising them to download the MYOB Assist app. ---------------------------------------------------------------- MYOB Assist features Expense capture Scan receipts easily and upload to MYOB software. With automatic text recognition, transaction details auto-fill in MYOB, saving time on manual data entry when managing bills and 'spend money' transactions. Create and send quotes Create, send, and manage quotes on mobile devices. An accepted quote can be converted to an invoice. Create and send invoices Create and send invoices on mobile devices, whether on-site or out on a job. App-only access For staff working in the field, grant app-only access to quote, invoice, and capture receipts, whilst keeping sensitive data protected. --------------------------------------------------------------- Connected Ledger users Use MYOB Assist to scan and store receipts and upload them to Connected Ledger and Connected Ledger + Payroll. --------------------------------------------------------------- Download MYOB Assist from the Apple App Store or Google Play Clients with a compatible iOS or Android device can download the MYOB Assist app from either the Apple App Store or Google Play. Learn more
Mike_MYOB
6 days ago Place Announcements
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Pay Super update: SMS authorisation codes now include the client’s business name
1 MIN READ A quick one for practices managing Pay Super across multiple client files. Each SMS authorisation code now shows the business name it’s linked to. When you’re running payroll for several clients and codes are arriving in sequence, you’ll be able to match each one to the right client straight away. It’s live now and there’s nothing to configure. This came from feedback in the community, so thanks to everyone who raised it. Small change, real difference when you’re moving fast across a busy practice. Got other Pay Super feedback? The comments are open.
AmandaMYOB
15 days ago Place Announcements
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Tax in MYOB Practice Compliance: August drop-in session
1 MIN READ Considering Practice Compliance, transitioning from AE/AO or already using it and looking to strengthen your understanding of the workflow? Join us for a live, end-to-end walkthrough of preparing a tax return in MYOB Practice Compliance, from starting the return through to client signature and lodgment. We’ll cover ATO pre-fill, preparation and review, Assets and Depreciation, CGT, Prior Year Comparison and PAYG instalments, with live Q&A throughout. Date: Wednesday, 26 August 2026, 12:00–1:00 pm AEST Register: Tax in MYOB Practice Compliance – August drop-in session or scan the QR code below.
AmandaMYOB
16 days ago Place Announcements
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Changes to how some practices manage MYOB billing
1 MIN READ As part of our platform upgrade, some customers practices may notice a few changes to their billing set-up. What's changing Where you manage and view your bills may move to your own account, rather than a separate account it was previously billed to. The email address that receives your monthly bill may change; it may now go to your primary contact. Primary contacts can update the billing contact in My Account. You may see more accounts listed if you're the primary or billing contact. What isn't changing Your bill amount, pricing and payment method stay exactly the same, and your existing payment arrangements continue. There's nothing you need to do. Where to find your bills You can view and manage your bills in My Account, and switch betweenaccounts to see the products billed to each. Learn more
Mike_MYOB
17 days ago Place Announcements
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A simpler way to manage your MYOB account is coming
3 MIN READ At the end of last year, we announced we’re making important updates to simplify your MYOB account and billing experience. We’re progressively moving practices to our upgraded MYOB platform, with some practices already migrated. If your practice hasn’t migrated yet, here’s a reminder of what’s changing and the benefits you can expect, including a simpler way to manage your account, clearer billing and more streamlined user access and referrals. What to expect One place to manage your account My Account replaces my.myob as the main place to manage your MYOB account. From My Account, you’ll be able to: manage your practice and contact details assign or update your billing contact manage subscriptions, including AE/AO licences access and download current and past invoices manage your payment profile log and track support cases access product downloads and help resources manage communication preferences and account security, including two-factor authentication If you previously used my.myob, you’ll be redirected to My Account once your upgrade is complete. Clearer billing, with invoices in one place Your bills will have a clearer format, bringing your account charges together in one place. They’ll show: the products and services you’re being billed for the billing periods covered applicable promotions or discounts any additional fees your subscription type You’ll continue to receive your invoice by email as a PDF, and you’ll also be able to access current and past invoices in My Account, with PDF and CSV download options to make reconciliation easier. Monthly account statements will no longer be issued. Simple, seamless automatic payments Automatic recurring payments will continue as usual, using the same credit card or bank account. Stripe will process these payments on our behalf, so there’s nothing you need to do. You may receive a confirmation from Stripe when the change takes effect. Read more about payment processing. Manage user access where the work happens User access management is moving closer to where you and your team work: Manage practice users and access to client files in MYOB Practice Compliance. Add or remove users in MYOB Business and AccountRight from within the product. Your existing users and permissions will stay the same unless you make changes. There’s no impact on how your existing data or client files are accessed. Read more about managing user access. A simpler referral workflow When referring a subscription, you’ll have a clear choice about who pays for the subscription. If you choose My client, your client will receive a quote by email and complete a short onboarding process, including adding their payment details. Once complete, the file will be created automatically, and your practice will receive a notification and access. If your practice needs to start work straight away, choose My practice as the file payer. You can request to change the subscription payer to your client later, if needed. Learn more During your migration Your practice will have a scheduled maintenance window while the upgrade takes place, typically between 7.30pm and 1.00am. During this time, you and some of your clients won’t be able to access MYOB products and services, including MYOB Business, MYOB AccountRight, MYOB Accountants Office, MYOB Accountants Enterprise and MYOB Practice Compliance. Reports may also be unavailable. We’ll notify you via in-product messaging two days before your scheduled maintenance. You can also check the Status Hub for the latest timing and updates. How to get ready A few simple steps can help your practice prepare: Review who should have practice administrator access in MYOB Practice Compliance. Check that your primary and billing contact details are up to date. Let your team know that account, user access, file access and referral steps will look different after the upgrade – learn more. Plan around important lodgement or payment dates and download any reports you may need beforehand. Once your upgrade is complete, sign in through My Account to manage your account and use the relevant MYOB product to manage user access. If you have questions, contact your Account Manager or our support team, or ask your questions below. We’re continuing to progressively migrate practices to the upgraded platform and look forward to bringing these improvements to your practice.
Mike_MYOB
17 days ago Place Announcements
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Taxable Payment adjustment reason- error
Is there a work around for this error yet? I have several returns to lodge where clients need their refund. Thankyou
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2Becca
24 days ago Place Australian Tax
desktop tax
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Self-Serve: Managing user access
2 MIN READ User access is now self serve! Manage users and update roles directly through the relevant Partner Dashboard or individual file. Before you start There are two different access levels: File User – gives a staff member access to a specific file only. Administrator – provides broader access and allows the user to add/manage other users. Adding Users Inviting a staff member to a file Sign in to the Partner Dashboard. Click on the settings cog on the top right-side, select Users. Select the staff member you'd like to add to the file. Select the relevant file under File access. Confirm the user’s access. This assigns the staff member as a File User for that individual file. It does not make them an administrator of the file or give them access to every file in the practice. If the staff member needs administrator access, they must be assigned the Administrator role from the file itself. Instructions to manage user access from the file can be found here. Inviting multiple users to a file Sign in to the Partner Dashboard. Click on the settings cog on the top right-side, select Manage file access. Select the relevant file. Select Manage access and select the employees you'd like to add. Save changes. Bulk access to multiple files The staff member will need to be added separately to each file they are required to access. Access must be assigned to each individual file through the Partner Dashboard following the same steps above. I need to be an administrator for a file If you need administrator access to a customer’s file, the role must be assigned to you from the file's user access window. A user with an Administrator role can do this through the file’s user access settings. If the Administrator role cannot be assigned, raise a support case to complete the change. Removing a user The removal process depends on how the user was originally added. If the user was assigned access through the Partner Dashboard: Open the Partner Dashboard. Go to the relevant practice or client file. Open the user or file access settings. Select the user. Remove their access. If the user was invited directly from the file: They must be removed from that file’s user access settings. Removing them from the Partner Dashboard will not remove access that was granted directly through the file. Instructions to manage access in the file can be found here.
AmandaMYOB
24 days ago Place Announcements
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Online Return Estimate Sync back to AE
Our practice uses MYOB Practice online for preparing tax returns. Most things in MYOB Practice sync back to MYOB AE except the tax return estimate. Could you please have the return estimate synced back to MYOB AE.
Melissa_MVAS
24 days ago Place Australian Tax
online tax
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Our partnership. Your vote. Help us celebrate 20 years of partnership.
1 MIN READ MYOB is proud as punch to be the Gold Partner for this year's Australian Luca Awards. It’s just one of the ways MYOB has been supporting the Institute of Certified Bookkeepers for 20 amazing years. If MYOB has helped you grow your practice, support your clients or achieve your business goals, we'd be honoured if you would consider voting for us for ICB Partner of the Year. The Luca Awards are a wonderful opportunity to recognise the people, practices and partners making a meaningful contribution to the bookkeeping profession. We look forward to celebrating alongside the finalists and winners on awards night. Vote MYOB for ICB Partner of the Year ICB members can vote for MYOB via the link below. Voting closes 11 October 2026. Thank you for your ongoing support. Please fill out this form Learn more about the ICB Luca Awards Luca Awards 2026
Mike_MYOB
1 month ago Place Announcements
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Numbering of assets migrated from AE Tax to online assets
When assets are imported from AE tax to the online Assets register they seem to come across with a random asset number. Is there any system to the order that assets are numbered? I doesn't seem to relate to the date purchased or be alphabetical. When a depreciation report is printed from the new ledger it always seems to print by asset number (I know you can sort differently on the screen). This means that on the report assets are all jumbled up with ones from 10 or 20 years ago printing in amongst more recent purchases. I know that you can go and edit the asset number, but with a large schedule this is a laborious process.
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marks
1 month ago Place Australian Tax
online tax
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Changes to MYOB AccountRight offline mode
6 MIN READ 15/06/2026 Hi all, a note to let you know that we have updated our help information to make it clearer for customers to understand the process of moving their file online. Particularly, the step around updating your serial number in product seems to catch a few people. Please check out the information here. It is important to note that these steps will only work until the 17th June when the changes to offline mode take place. We will update the help again with the process for going online after the 17th (once the change has gone through) **Updated with new FAQs 21/04 - please scroll down Hello Accountant and Bookkeeper community. An important update was emailed to our partners yesterday, but I am posting an update here as well for any who might have missed it (and because it is being discussed in the forum already). From 17 June 2026, MYOB AccountRight desktop app (PC edition) will only work with company files stored online. Offline mode will no longer be available, and from version 2026.5 (PC edition) you’ll no longer be able to open, edit or save files stored locally (in My Library or Network Library). AccountRight desktop isn’t going anywhere. The only change is that your company file will need to be online to receive product and security updates, support, and online services.  If you’re currently using an offline AccountRight file with an active subscription, you need to move your file online before 17 June 2026 to continue to access AccountRight . There’s no additional cost to move your existing subscribed file online. Why are we making this change?   The offline version of MYOB AccountRight desktop is built on technology that no longer meets today’s performance standards. Moving online will:  Improve performance, reliability and security, such as 2FA and regular online back-ups  Ensure MYOB AccountRight is built on current, supported technology  Deliver faster and more frequent improvements, including stronger AI capabilities  Align with industry best practice and evolving needs of our customers   We remain committed to supporting your business far into the future. Our focus is shifting to investing in our next generation of online products and modern technology that reflects the evolving needs of our customers, delivering solutions that save time, increase efficiency, and improve collaboration between small businesses and their advisors.  We’ve put together an overview of what’s changing and how to move your file online linked here Please note, that any SME customers who need to take action have been sent a reminder communication on Wednesday 5th June. If your clients are not ready to move their file online by 17 June 2026, MYOB AccountRight Server Edition is a temporary solution that may support working offline for the short-term. Please note, Server Edition will only support offline files from version 2026.5. To access online files, customers will need to download and install the latest version of MYOB AccountRight PC edition or login to MYOB AccountRight in the browser. Learn more about what’s changing and how to move files online Updated FAQs 21/04 There is a legal requirement for businesses to keep records for 7 years – can I access an old back up for these purposes? Yes. You can continue to meet your 7-year record-keeping obligations with your existing offline backups. Here's how: For audit/view-only purposes – You can restore older backups in any AccountRight PC edition version prior to 2026.5 to view files. These versions remain available on our website at myob.com/downloads. For active files – If you have an active subscription, you can access prior years directly from your browser without restoring a backup. How can I view an old offline file after this change? To open an old offline file, customers can download a previous version of MYOB AccountRight PC Edition and use that to open, access, or interact with an offline file. PC Edition We currently host previous versions of MYOB AccountRight on our website, and we have no immediate plans to change that. Please note that due to monthly automatic software updates, you will need to download and reinstall that previous version of PC Edition if you want to access the offline file on an ongoing basis. Server Edition If you need to interact with old offline files on a regular basis, downloading and installing Server Edition will enable you to have offline access and it won’t be impacted by our monthly automatic updates. We strongly encourage customers to move their files online to ensure access to future features and security enhancements. In both cases (Server Edition and older versions of the PC Edition) there are risks. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. For perpetual licence holders, for now, you will continue to be able to access your file offline using one of the above-mentioned options. What happens to my specific version of an AR offline file? MYOB AccountRight Classic / V19 Can be opened in Classic/V19. The file will fail confirmation and become read-only, but you can still view files for audit purposes. MYOB AccountRight PC Edition From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future. MYOB AccountRight Server Edition From version 2026.5 Server Edition will be offline-only. However, MYOB AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will only receive bug fixes, not any future features or security enhancements. How do I view previous years' data for an active file with a subscription? In MYOB AccountRight desktop You can override your current online live file by restoring an old backup OR download an old version of PC edition or install Server Edition and restore the backup locally (offline) In MYOB AccountRight browser – If your primary need is to view historical data for audits or reporting, the browser version is the simplest, most future-ready method. If you can’t see previous answers about installing PC or server edition You don't need any backup. Simply change the date range and you can view previous years' data directly. Financial year restrictions on reports have been removed — for example, you can now generate profit and loss comparative reports from 2012–2020 via browser (which is not possible in desktop). I upgraded from V19/Classic to the latest offline version, what does this change mean for me? We have three options available for you to consider: Move your file online. Take advantage of online capabilities that MYOB AccountRight has to offer. These include: Automatic cloud backups protecting your data without manual effort Live bank feeds that are more up to date Multi-user access — multiple people can work in your file at the same time Faster access to the latest software updates as soon as they are released Improved performance and upcoming AI-powered features Move to Server Edition – This retains offline access and interaction with your file for now. Please note: AccountRight Server Edition is not a long-term solution. At some point, this software will be phased out, and the file will need to be moved online. After 17 June 2026, Server Edition will not receive any future feature or security enhancements and will only receive the bug fixes. Return to Classic – You can view files in read-only mode for audit purposes, but you will not be able to edit offline. **Update 23/04 Hi all, apologies, I have made some incorrect statements in my replies, that I will work to update and correct. But I am updating here as well to provide clarity to all. This relates to MYOB AccountRight PC Edition, perpetual licence holders, or current subscribers exclusively using their file offline. From version 2026.5 onward, there will be no offline capability. Older versions remain available for download on our website, and backups can be restored to view and edit, provided you have an active licence (perpetual licence or current paying SaaS licence). **I had indicated in some of my replies, that access would be 'view only' but it is view AND edit. Important: MYOB AccountRight auto-updates to the latest version each month, so if you do install an older version of PC Edition, this old version would need to be re-installed if you needed to access an offline file again in future.
Mike_MYOB
1 month ago Place Announcements
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Private health insurance excess calculating in every ITR
Is anyone else have a problem with Private Health Cover Excess calculating in every ITR? The TP are all covered for the full year and under all thresholds yet there is an excess being calculated (generally for under $1) in every ITR. What is the cause of this? Can someone please comment. Thank you.
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ChelleO
1 month ago Place Australian Tax
online tax
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Foreign Pension UPPs
I have clients where one spouse has more than one UK pension. They are entitled to the 8% UPP on their state pensions. Each pension is entered separately. On the form itself I get the correct allocation between pensions with a UPP and those without but I keep getting an error that the UPP is incorrect. There is this note at the top of the foreign pension schedule but other than adding the pensions separately which I have done there is no "Add section". Don't include foreign pensions or annuities with or without Undeducted purchase price amounts in the same section. If you have more than one type of pensions or annuities, click Add section. I then get an error saying that the UPP amount is incorrect. On the spouse's return where there is only the one pension I do not get an error. Deductible amount of UPP of foreign pension or annuity is incorrect CMN.ATO.IITR.730356 When the sum of all foreign pension or annuity assessable amounts in the Income Details schedule (Foreign pension or annuity gross amount less Foreign pension or annuity deductible expenses) is positive, the Deductible amount of UPP of foreign pension or annuity must equal the lesser value of the sum of all adjusted Foreign pension or annuity undeducted purchase price amounts or sum of all foreign pension or annuity assessable amounts; Otherwise, the Deductible amount of UPP of foreign pension or annuity must be set to zero. Note: The adjusted Foreign pension or annuity undeducted purchase price for each pension (or annuity) is determined as either; the lesser value of the foreign pension or annuity assessable amount or Foreign pension or annuity undeducted purchase price, when the foreign pension or annuity assessable amount is positive; or zero when the foreign pension or annuity assessable amount is zero or negative. Net foreign pension or annuity income with an undeducted purchase price is incorrect CMN.ATO.IITR.730354 The Net foreign pension or annuity income with an undeducted purchase price must equal the sum of all Foreign pension or annuity gross amounts less Foreign pension or annuity deductible expenses provided in the attached Income Details schedule, where the Foreign pension or annuity undeducted purchase price is positive Any ideas? Thanks
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MareePP
1 month ago Place Australian Tax
online tax
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Activity Statement creation issue
today we cannot create AS in MYOB Practice. It stops when system trying to get the period for the AS.
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EGC
1 month ago Place Australian Tax
online tax
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1like
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MYOB Capture and Invoice apps will stop working on 29 September 2026
1 MIN READ Hello everyone, *this update is relevant to customers in Australia. On 29 September 2026, MYOB will retire the MYOB Capture and MYOB Invoice apps in Australia. MYOB Assist will be the unified app for quoting, invoicing and receipt capture on the go. MYOB Assist provides an improved user experience and additional features. It is available free of charge for your clients using: MYOB Business Lite and Pro AccountRight Plus, Premier and Standard - online files AccountRight Basic - quote and invoice only Connected Ledger - receipt capture only Clients using the existing MYOB Capture and MYOB Invoice mobile apps will receive an in-app notification advising them to download the MYOB Assist app. ---------------------------------------------------------------- MYOB Assist features Expense capture Scan receipts easily and upload to MYOB software. With automatic text recognition, transaction details auto-fill in MYOB, saving time on manual data entry when managing bills and 'spend money' transactions. Create and send quotes Create, send, and manage quotes on mobile devices. An accepted quote can be converted to an invoice. Create and send invoices Create and send invoices on mobile devices, whether on-site or out on a job. Field access Grant app-only access to staff to quote, invoice, and capture receipts, whilst keeping sensitive data protected. --------------------------------------------------------------- Connected Ledger users Use MYOB Assist to scan and store receipts and upload them to Connected Ledger and Connected Ledger + Payroll. --------------------------------------------------------------- Download MYOB Assist from the Apple App Store or Google Play Clients with a compatible iOS or Android device can download the MYOB Assist app from either the Apple App Store or Google Play. Learn more here
Mike_MYOB
1 month ago Place Announcements
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MYOB Discover - May Q&A
16 MIN READ Hi everyone, please find all of the questions (and answers) from attendees at the last MYOB Discover event. Most of these questions were answered during the live event. But for any that were not answered within the time available, they will be listed here now with answers. Question: Can MYOB super have a report straight after preparing payroll that gives a summary so that the super amount can be checked before authorising it? Answer: Once you've recorded a pay run, the final pay run summary screen shows the total super for that run in the totals along the top - a quick way to sanity-check the figure before you process it. When you go to Payroll > Pay Super to submit, you'll also see each contribution line listed before you authorise, so you can review the batch in full at that point too. For a record after the fact, the Superannuation payments report shows what's been paid against what was accrued for any period you choose. Question: My AR desktop does have the latest version, I still don't understand where to edit the QE Answer: The clearest place to review and edit how a pay item maps to Qualifying Earnings (QE) is in the browser version of your file, where the QE settings are surfaced directly against each pay item. If you're working in AccountRight desktop on an online file, you can open that same file in the browser to make the change - it's the one file, just two ways in. QE is the new term under Payday Super for the earnings super is calculated on. It's broadly similar to Ordinary Time Earnings (OTE) but there are differences for some payment types, so it's worth checking your pay items against the ATO's QE guidance. Question: My AR Files are Online, so do I need to do the QE online and not through AR? Answer: If your AccountRight files are online, the simplest path is to review and update QE settings in the browser. Because it's the same online file, anything you change there flows through whether you next open it in the browser or the desktop app - you're not maintaining two separate copies. So: do the QE review in the browser, then carry on processing payroll however you normally do. Question: Is the QE available in AR or just online? Answer: QE is reported from both products - AccountRight and MYOB Business. The reporting works across both; it's the QE setup and review that's clearest in the browser. So you're covered whichever product your clients are on. Question: Is there a grace period for super payments as sometimes I process the STP payroll a couple of days after actual wages payment Answer: There's no grace period under Payday Super — but it's worth being precise about when the clock starts. The 7-business-day window runs from the pay date (the date wages are actually paid to employees), not the date you record or lodge the pay run in MYOB. So if wages are paid on a Friday but you process and lodge a couple of days later, the super obligation still dates back to that Friday. The practical implication is that processing payroll noticeably after the actual pay date eats into your 7-day window — submit Pay Super as close to the pay date as you can so there's enough time for it to clear and reach the fund. Question: How can we remove historical super payables in MYOB Pay Day Super that have already been processed through the clearing house? Answer: This is a common one when clients first move across from an external clearing house (or the SBSCH) — super already paid elsewhere can still show as outstanding in MYOB because those payments weren't made through Pay Super. Before you submit anything, reconcile your super liability account in MYOB so you're clear on what genuinely hasn't been paid via MYOB, and confirm your cut-off date with the previous clearing house so there's no overlap. Don't submit a batch that includes periods already paid elsewhere — that can result in a double payment to the fund. If you're on AccountRight, you can clear already-paid amounts from the Super Payments list using the Pay Liabilities function: https://www.myob.com/au/support/myob-business/payroll/paying-payroll-liabilities We're also working on enhancements to make clearing legacy lines easier — we can't share a date yet, but we'll let everyone know through product comms when it lands. Question: In Pay Super, can the ability to manually mark an amount as paid be added? There are a lot of legacy super amounts showing in Pay Super when clients get started, and it runs a big risk of them paying old amounts again. The ability to select all the old, previously paid amounts and clicking Mark as Paid, would avoid this risk and make things much clearer when reviewing their Pay Super records. Answer: Honest answer — we're working on it but I don't have a date I can give you today. The team will communicate as soon as it's confirmed, through product comms. In the meantime you may need to rely on dates that you move across to Pay Super. If you are using AccountRight you can also clear from the Super Payments list using the Pay Liabilities functionality. See here Question: How does payment of the SGC get handled in MYOB - spend money? or via paysuper actions? Answer: The Super Guarantee Charge (SGC) isn't paid through Pay Super. SGC is a separate liability you lodge and pay directly to the ATO (via an SGC statement), so it's handled outside the Pay Super workflow — typically recorded as a Spend Money against the relevant liability/expense account. Pay Super is for paying ordinary super contributions to employee funds. If a contribution is late and SGC applies, you still pay the underlying super correctly, then deal with the SGC component separately with the ATO. From 1 July 2026 the SGC becomes tax-deductible, which is a change from the current rules — but it's still an added cost, so the goal is always to have contributions reach the fund within 7 business days of payday. Question: Pay day super - can you explain how super for labour subcontractors are handled in (presumably myob payroll setup?) and presumably to be done for each invoice? Answer: Payday Super doesn't change who is entitled to super — only when it must be paid. Contractors paid mainly for their labour may be entitled to super under SG rules; same 7-day window from 1 July 2026. Set them up in MYOB as 'employment basis – Other (not reported)' so QE isn't reported via STP. Link: MYOB: Paying super for contractors Question: An employee changes to Contractor part way through the year but the business owner still has a Super obligation - Do you have a procedure on how to deal with this set up in MYOB business. Without getting STP lodgement warnings? Answer: Where someone moves to a contractor arrangement but is still entitled to super for their labour, the practical setup in MYOB is to record them with an employment basis of 'Other (not reported)'. Because that basis isn't reported via STP, you avoid the lodgement warnings while still being able to calculate and pay super to their fund through Pay Super. The same Payday Super timing applies — contributions need to reach the fund within 7 business days of each payment. As this touches on how the individual is correctly classified for tax and super purposes, it's worth confirming the treatment with the client for their specific circumstances. Question: I have sent a Super Payment using MYOB, it tells me it is complete but money has not come out of the bank account and it is hard to track due to not even showing as pending. How long does it take to come out of the bank account? Answer: Once a batch is authorised, the direct debit is initiated that day if it's before the 4pm AEST/AEDT cut-off (after that, it processes the next business day). End to end, Pay Super payments typically take 3–5 business days from authorisation to reaching the fund, depending on bank timing and the fund's own processing. To see exactly where a payment sits, go to Payroll > Pay Super and open the batch — the status (Processing, Completed, etc.) will tell you where it's up to. If it shows Completed, it's been sent to the fund and the employee can confirm receipt with the fund directly. If a debit hasn't appeared after a few business days and the batch still shows as processing, it's worth contacting MYOB Support so they can check the batch for you. Question: I processed the payment on the 19th May and still has not taken from the bank account that is now 6 business day. It was processed by 3pm (Adelaide time) on the 19th Answer: That's longer than we'd expect — a direct debit authorised before the 4pm cut-off should normally begin processing the same business day, with the full journey to the fund usually taking 3–5 business days. Six business days with nothing leaving the account suggests something specific to that batch worth investigating directly. Please open Payroll > Pay Super, click into the batch and check its status. If it's stuck on Processing or shows Failed, contact MYOB Support and quote the batch — they can see what's happened at the clearing house and help resolve it. As general practice, submitting on or close to payday gives the most headroom against the 7-business-day deadline. Question: I have already had an instance where MYOB too 14 days to complete a super payment. you did not offer a suitable answer to my previous question when MYOB causes the late payment Answer: Fair to want a clearer answer on this. To be straight about how it works: MYOB and our clearing house manage the payment from authorisation through to sending it to the fund — typically 3–5 business days. We don't hold payments back. Where a contribution takes substantially longer, it's most often the fund's allocation step at the end, which can currently take up to 20 business days. That's exactly what Payday Super changes from 1 July 2026: funds will be required to allocate contributions within 3 business days of receipt, which should sharply reduce these long tails. On who carries the obligation — the legal requirement is that contributions reach the fund within 7 business days of payday, and the ATO has signalled it will take a reasonable, education-first approach in year one for employers who make a genuine effort and resolve issues promptly. If you have a 14-day case, please send it to MYOB Support so we can trace where the time went — that detail also helps us push on the parts of the chain we can influence. Question: If payroll is processed in advance i.e. Tuesday 26th for payment on Thursday 28th and the Payday super is setup for payment on 28th, but approved on the 26th, what date is the super debited - 26th or 28th? Answer: The 7-business-day super clock is triggered by the pay date recorded in the pay run (the 28th in your example), not the date you create or approve the run (the 26th). For the direct debit itself: if you authorise the Pay Super batch on the 26th, the debit is initiated from that authorisation — so it would be taken around the 26th (or the next business day if it's after the 4pm cut-off), rather than waiting for the 28th. In short: the obligation timing keys off the pay date, but the money moves when you authorise. If you'd rather the cash leave closer to payday, hold authorisation until then — just leave enough of the 7-day window for it to clear and reach the fund. Question: How will MYOB Pay Day Super communicate a problem with a payment - for example a staff member who hasn't advised of a new super fund. Is it emailed to the email address on the MYOB file? Answer: Where there's an issue with a payment (for example a returned or rejected contribution), the batch status updates within Pay Super itself. It's worth keeping an eye on the Pay Super screen, as a Failed or returned status there is your earliest signal to act. On your specific example: where a new employee hasn't supplied fund details, or details have just changed, the legislation allows up to 20 business days (not 7) to make that contribution — that extended window exists precisely to allow time for fund validation. Keeping employee fund details accurate in MYOB is the single most effective way to avoid rejected payments. Question: If PaySuper is activated does that mean that you have to use this now? I have delayed with clients because they don't want to pay weekly yet. Answer: No you can start using whenever you are ready. Question: Re all the questions/comments about how long it is taking for super funds to appear in staff super fund - I have found that admin for super funds is appalling. This has always been the case, so I feel that 99.9% of any delays belong at the door of the super funds. Good to know that the ATO requires they up their game. Answer: You've put your finger on exactly the part of the chain the reforms are targeting. Today, once a contribution reaches a fund, the fund can take up to 20 business days to allocate it to the member's account — which is where a lot of the visible delay sits. From 1 July 2026, Payday Super requires funds to allocate contributions within 3 business days of receipt, so that tail should shorten considerably. From your side, the best protection is to submit on or close to payday with accurate fund details, so the time that is within your control is used well. We'll keep improving payment visibility and reporting in Pay Super so it's easier to see when a contribution has been sent and confirm it's on its way. Question: If you already have paying super set up in MYOB, do we need to do anything more? Answer: Good news — if Pay Super is already set up and running, you're most of the way there. The main thing is to be ready to pay super on payday from 1 July 2026, rather than quarterly, so contributions reach employee funds within 7 business days of each pay date. A couple of things worth doing before then: make sure employee fund details (fund name, USI, member number) are accurate and up to date, since detail errors are the most common cause of returned payments, and check you have backup authorisers set up so payments aren't held up if someone's away. Beyond that, no re-registration is needed — just the shift to paying each payday. Question: I would love a copy of the email template for the paysuper evidence of permission also please. Answer: Happy to help. We have a short email template you can use as evidence that a client has authorised you to act as their Pay Super authoriser — useful where the business owner is a bank signatory but won't be logging in to approve each payment themselves. As long as you're set up as an Authoriser (with SMS verification) in the client's Pay Super settings, having that written permission on file is a sound approach. Drop a reply here with the best email address and we'll send the template through. Question: Same Day Super shows that super remains unpaid on the payroll report but shows that it has been paid when accessing the super authorising page. Why? Answer: That mismatch is usually a status-sync lag between the Pay Super screen and the payroll reporting view rather than a real double-up. Logging in to Pay Super and opening the batch will generally refresh the status so it reads consistently across the product. We know visibility across the different workflows is an area to tighten, and improving exactly this kind of status consistency is part of the enhancements we're rolling out for Payday Super. If a payment still shows conflicting statuses after refreshing, contact MYOB Support so they can confirm the true state of the batch. Question: Feedback for MYOB Pay Day Super: There is no notification for the Approver to process/approve the batch payments. Can we please get a notification on the Home Dashboard for the approver to access or an email notification Answer: That's a really useful piece of feedback — thank you. I'll pass it straight to the Payday Super product team. We can't commit to a delivery date here, but if it does become available we'll communicate it through product comms Question: Pay day super - i have been testing our pay day super processes and am finding in some cases super is credited to employees fund over the seven days and sometimes taking up to 9 days to appear in their funds. I am preparing and authorising the super the day as the payroll... how is this getting sped up so that the employer is not penalised? Answer: Thanks for testing this so thoroughly. You're doing the right thing by authorising on the same day as payroll — that's the part within your control, and submitting on or close to payday before the 4pm cut-off gives the most headroom. The extra days you're seeing typically come from the fund's allocation step at the end of the chain, which today can run beyond 7 days. Two things change that picture from 1 July 2026: funds will be required to allocate contributions within 3 business days of receipt, and on the obligation itself, the ATO has signalled a practical, education-first approach in year one for employers making a genuine effort and resolving issues promptly. We're also exploring faster payment methods on our side. So the combination of the fund 3-day rule and continued submitting-on-payday should bring those 9-day cases down. Question: Using MYOB Pay Day Super means I can no longer easily access lodgments through HostPlus QuickSuper for confirmation of receipt. Is there a reliable way to confirm receipt through MYOB? As far as I can see, it only confirms payment out, not lodgment, receipt or application to members' funds. Answer: You're reading it correctly — today Pay Super tracks a batch through to a Completed status, which confirms the contribution has been successfully sent to the fund. It doesn't yet show the fund's final allocation to each member's account, since that step happens inside the fund. A few things to note: you're not locked in — you can continue to use an external clearing house (anything except the SBSCH, which closes 1 July 2026) if a particular confirmation flow suits you better. On the MYOB side, improving payment visibility and reporting — including helping employers confirm contributions have been transmitted within the required timeframe — is an active area of enhancement ahead of and beyond 1 July. And from 1 July, the new 3-business-day fund allocation rule means the gap between 'sent' and 'showing in the member's account' should narrow. For now, accurate fund details plus paying on payday remains the best practice. Question: In construction industry there is a requirement to show clients/project managers that staff super and insurances are paid and up to date. When will MYOB create a report verifying that super has been lodged and paid. ATM I have to use the snipping tool to show what has been lodged in MYOB Super Management and then another snippet of the bank account showing the payment. It's a tedious and time consuming process. Answer: Pay Super is already Payday Super ready, and we've got a steady stream of enhancements rolling out between now and 1 July, then again across the 12 months after — workflow improvements, visibility and reporting, validation, MVR, and we're exploring faster payment methods. Specific timing we'll communicate through product comms. Question: If you are using MYOB AR Premier or Plus because the client likes the desktop look (but it's an online file) super will still be done via Pay Superannuation after payroll is completed. Is that correct? There is no change or a new button that says "Payday Super". Is that correct? Answer: Correct on both counts. In AccountRight you'll keep using Pay Superannuation (via the Payroll Command Centre) after completing payroll — there's no separate new 'Payday Super' button. 'Payday Super' is the name of the legislation, not a new feature you switch on. What changes from 1 July 2026 is the timing, not the workflow: super needs to reach employee funds within 7 business days of each payday rather than quarterly. AccountRight is being updated to support the new requirements, and we'll share product-specific guidance as those enhancements land. Question: Why can't there be a better way to add an authoriser for pay day super then doing a manual form. I have been waiting 4 weeks so far and only now getting some feedback. Answer: Hearing you — a four-week wait to add an authoriser isn't the experience we want, and the manual form is exactly the kind of friction we're working to remove. We have enhancements coming to streamline how authorisers are added and managed in Pay Super. We can't put a firm date on it here, but we'll communicate through product comms as it lands. In the meantime, if you've got an authoriser request still outstanding, flag it with MYOB Support (or reply with the detail) so we can chase where it's up to for you. Question: Who cops the penalty if MYOB causes the delay in transferring the super payment on time? Answer: The Employer obligation is member fund-receipt within 7 business days of payday. The clock runs from payday to member fund receipt — so submitting promptly is the best protection. The ATO has signalled a reasonable approach to genuine effort and prompt resolution in year one. Question: When putting in the date parameters for Pay Super, why does it rely on the actual date wages paid rather than the end of the pay period [eg: pay period ends 24/05/26 but wages are paid on 25/05/26., you have to enter 25/05/26 to pick up the totals]? Answer: The QE day. QE is the new term for the earnings super is calculated on under Payday Super. Broadly similar to Ordinary Time Earnings, but with some differences — your clients should review the ATO's checklist against their pay items. Question: What happens when there is only a sole practitioner that can allow bank transactions but doesn't process anything. He is happy for me to authorise when completing payroll but not have me attached to the bank? Answer: This works fine. The initial Pay Super registration needs to be completed once by someone with Owner or Online Admin access who's authorised to act for the business and its bank account — typically the owner. After that, you can be set up as an Authoriser with your own SMS-verified login, and you can create and authorise super payments independently without the owner logging in each time. You don't need to be 'attached to the bank' personally — the direct debit comes from the business's nominated account, which was verified at registration. We also have a short email template you can keep on file as evidence of the client's permission for you to authorise on their behalf. If you'd like a copy, reply here with your email.
Mike_MYOB
1 month ago Place MYOB Discover (Accountant & Bookkeeper events)
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Issue with Emailing Bills from MYOB AE
I have been having issues emailing bills from Myob AE after previewing and attempting to email them an error box appears with the following. Can you assist with this. Not happening to all sign on servers
RosaC
1 month ago Place Admin Tasks & General Discussions
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Depreciation Schedule printing
How can I include a detailed depreciation schedule when I print an online tax return? It does not seem to be included in the tax return pdf. All it includes is the summary Tax depreciation worksheet. Could there be an option to include it when printing
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marks
1 month ago Place Australian Tax
online tax
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