Request ID: (70f52236-b408-4940-870f-69fd98bbe2fd) Status Code: (400)
Hi guys, An issue with one Client prior to lodging the income tax return online application. I'm not sure what the issue is with this one return. The validation process threw up zero issues. On the same day I had already lodged another income tax return, so I'm not sure of the reason.
Issue - Duplicate Superannuation Payment in MYOB
Good afternoon, On 21/01/2025, I processed the superannuation payment for December. Unfortunately, due to an issue with my phone, I didn't receive the verification code to fully authorise the payment, so it remained pending in the "Manage Payments Pending" section. On 30/01/2025, my phone worked properly, and I received the code to authorise the payment, so it was successfully processed. The issue now is that MYOB has recorded the payment twice: once on 21/01/2025, and again in the Bank Feed section with the date 30/01/2025. I'm unsure how to match this pending transaction, as it is causing a duplication of the superannuation payment, which is affecting my ability to reconcile the account. Could you please advise how to proceed to avoid the duplication of the super payment in MYOB? Thank you for your assistance. Paula.MYOB Partner Portal
Are there issues with the MYOB Portal today? I received an email to say that a client has approved their IAS. I can see approved in tasks but under the activity statements list, still showing as waiting signature. Also I have tried to send another clients BAS for authorisation and it keeps bouncing back....
Accounting Plus V17
I have a personal PC as home. I use it to do some work related matters. I am trying to reinstall Accounting Plus V17. Any suggestions for how to successfully install accounting Plus V17 on a new Windows 11 PC. I still use it for some Accounts with 3 or 4 transactions a year Error Message is "An administrator has blocked you from running this App. For more information contact the administrator."Inventory linking producer
Hi all, I have a client who is a primary producer. they grow the product and then have it packaged when ready for sale. In the inventory they linked a COS, Income and Asset account for the item to be sold. I have noticed when and invoice is raised it puts a cost against the COS account, income and reduces the stock. The problem is the item's packaging etc has already been paid to the supplier so there should not be an additional COS expense. I have tried unticking the COS buy option but it makes no difference, every sale debits the COS line It is affecting the Reporting as there is an expense line that did not occur. I am used to Inventory in MYOB with other clients but they are not producers. Does anyone have any idea's for this issue? Thanks for any help you can suggest
Account Changes
I have a client who has a number of business under his MYOB Account. One of these businesses has been sold and now gone into VA, how do I separate? The agreement was the original holder was paying the MYOB subscription on his behalf and oncharging the new owner. Also, I need to close another business' MYOB account. How do I do these please?Trial Balance
I am working on a clients data and it looks like the Trial Balance is outputting on a cash basis - the GST on the debtors is not reflected in the GST accounts but the Debtors in the GL are GST inclusive. I have not come across this issue before. Is there an area in settings that permits a trial balance to output in cash mode rather than accrual?
Myob AE Trust Tax Return - delete beneficiary
Looking to tidy up and remove old beneficiaries in trust tax return in AE. Getting error "This schedule is linked to a beneficiary details (g) worksheet. You must remove beneficiary details schedule no. 01 before deleting this schedule" Unable to locate this schedule. Also tried clearing every field but this is not clearing the record. Any assistance in how to remove a beneficiary from 2024 trust tax return would be appreciated.
Can't change spouse details on amended tax return?
Is there a trick to changing the spouse details on an amended tax return? I have a client who didn't declare that he had a spouse when we lodged his tax return. I have gone to the original tax return and click on the A (amend) to create an amended return but when I go to the Spouse details section, it appears to be greyed out and I am unable to amend this part. Can anyone help please? I have attached a screenshot. I get the same problem when I click on the K and I can't select the spouse if I click on the three dots next to the K box either
Payslips visible to all Users through MYOB Email
Hi Everyone! I'm in need of help regarding the MYOB emailing system in AccountRight. I have always sent emails from Outlook and not from within MYOB but it seems with this last update, it is making it very difficult to send emails through Outlook now. I am constantly changing preferences and every time I restart MYOB it reverts back to original preferences to send emails through MYOB. Anyway, my major problem is that after emailing payslips to employees through MYOB, they appear in the "Sent Email" summary and you can click into the details and see the payslip. We have checked and all of our users can view this, pays are confidential and it's a big problem for all of our staff to be able to view all payslips. I've also looked in each User Access setting and there is no option for viewing sent emails. There has to be a way to fix this. Please help!V23 Error
Message: "Invalid $ value (cannot be negative) E627 refer help for item and description" - in the details section is talks of dollars and cents in whole dollar fields but there are none in the return other than the franking credits and foreign tax credits which have always allowed dollars and cents. I am unable to complete the return but I am unable to locate the position in the return of the error. Please advise how to fix this?
MYOB Academy Log In Error
There seems to be an error when logging into MYOB Academy. Error messages saying too many redirects and could not upgrade oauth token appear - see attached screenshots. I've tried clearing cookies on multiple browsers and devices, which makes no difference. So it must be a MYOB problem with the website. You need to fix it please.
Entitlements not showing on Payslip (MYOB Business)
I have a client whose employee's leave entitlements are not showing on their payslip. I have checked the Pay Item, the box has been checked to show leave on payslips, the employee has been linked to both Annual and Personal Leave and a accrual balance entered. Can you pleaase help with any other options/ideas? Thanks Nicole
