error message for payroll

[croziercrew]

I'm trying to download the file to pay payroll.... but keep getting an error message.   I have read all helps I can find, what does this mean?     

request id: 25aade51-9bfb-45c5-94a0-66b3ad4c8c30.

Please help.  This is my first time doing payroll, I'm sure I've missed something, I just don't know what it is.

Thank you.

[Sean_DC]

Hi @croziercrew 

Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.

If you are downloading a bank file, I suggest checking if you have set up electronic payments properly. If you're still receiving this error, it would be better if you attach a screenshot of the full error message showing so I can check further.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.