Forum Discussion

Wolfie2011's avatar
Wolfie2011
Partner
3 months ago
Solved

Sales invoices being duplicated

I have a problem with sales invoices.  Having created one, I go into the Sales section and find there are 3 for the same client, with different invoice numbers, all dated different days and on days w...
  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi Wolfie2011,

    Thank you for your response. I would recommend Clearing the AccountRight cache, as this action can often resolve unusual behavior. And also, If you have a duplicated invoice, you'll need to delete the new invoice that was created. To do this, locate the new invoice in the Invoices list and proceed to delete it.


    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

Princess_R's avatar
Princess_R
MYOB Moderator

Hi Wolfie2011,

 

Thank you for your post and for waiting patiently for our response.

 

There could be several reasons for the duplicate sales, one of which could be related to how transactions are recorded in the system. In this scenario, I suggest reviewing the journal security audit report and the sales report to ensure the accuracy of these transactions.

 

Please let me know if you need further assistance.

 

Cheers,

Princess

Wolfie2011's avatar
Wolfie2011
Partner
2 months ago

Sorry, I'm just wondering if it has anything to do with sending a copy to myself?

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Wolfie2011,

    Thank you for your response. I would recommend Clearing the AccountRight cache, as this action can often resolve unusual behavior. And also, If you have a duplicated invoice, you'll need to delete the new invoice that was created. To do this, locate the new invoice in the Invoices list and proceed to delete it.


    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

    • Wolfie2011's avatar
      Wolfie2011
      Partner
      2 months ago

      Thanks for your advice in clearing the cache.  I managed to do the process and it seems to have worked.  There were a couple of things I didn't do.  Normally I would tick the box to send a copy of the invoice to myself and also, use a recurring entry.  Both of these have been deleted.  Happy days ahead.