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Bullswool's avatar
Bullswool
Trusted User
2 years ago
Solved

Error: "Unable to perform Online Confirmation

Hi, I started recieving the following error message yesterday, after using the NZ Payroll Software for ages:

Error: "Unable to perform Online Confirmation at this time.Please try again later or contract MYOB Customer service for assistance."

Can anyone provide a solution? I've checked with IT and there are no virus scanner, fairwall issues. They suggest it's ssl certificate error/mismatch on MYOB's side?

Fortunately, the payroll sftware is still working as expected.

Thanks.

  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi Bullswool, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below information:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the confirmation window

     

     

    Update: Confirmation code provided

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Bullswool, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below information:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the confirmation window

     

     

    Update: Confirmation code provided