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Error: "Unable to perform Online Confirmation

Bullswool
Experienced User
23 Posts
Experienced User
Experienced User

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Error: "Unable to perform Online Confirmation

Hi, I started recieving the following error message yesterday, after using the NZ Payroll Software for ages:

Error: "Unable to perform Online Confirmation at this time.Please try again later or contract MYOB Customer service for assistance."

Can anyone provide a solution? I've checked with IT and there are no virus scanner, fairwall issues. They suggest it's ssl certificate error/mismatch on MYOB's side?

Fortunately, the payroll sftware is still working as expected.

Thanks.

1 REPLY 1
Melisa_D
MYOB Moderator
10,736 Posts
MYOB Moderator
MYOB Moderator

10,736Posts

757Kudos

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Accepted Solution Solved

Re: Error: "Unable to perform Online Confirmation

Hi @Bullswool

 

Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with the below information:

  • Serial number 
  • Your full name and email address 
  • Screenshot of the confirmation window

 

 

Update: Confirmation code provided

Cheers,
Melisa

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