Eli_FerExperienced Cover UserJoined 8 years ago20 Posts11 LikesLikes received1 SolutionView All Badges
ContributionsMost RecentMost LikesSolutionsRe: MYOB Business Verification for Invoicing - IDs? That is a very AI scripted response, which ignores everything I said in the first place. Telling me I can opt out after giving you all the information I am not giving you is pointless - don't you think? You are not getting my personal information - it is not relevant. My customers don't need your due diligence - because we don't use you for payments. My customers/suppliers have already gone through due diligence, before providing us with accounts and vice versa. Who is MYOB to involve themselves in that process? I am not using you to collect money, so Anti-money Laundering legislation is irrelevant. What a joke - " If you do not wish to use online payments, you can update your preferences once the business verification process has been completed." You are asking me to leave MYOB as my accounts package - okay - I'll start looking elsewhere. MYOB Business Verification for Invoicing - IDs? Hi I have several questions/comments regarding Business Verification. It says you are going to ask for my ID to be uploaded - not going to happen. For the very reason you say you are implementing this process - because of fraud. I have no guarantees from MYOB about how, where, when my ID will be used/stored/protected. Reference to "our privacy policy" doesn't cut it. The business owner - maybe fair enough. Me as an employee - nope. Are MYOB going to pay for the legal costs etc and do all the leg work, if my identity is stolen from your system? We have never asked MYOB to get involved in our customer Payment process - so this seems to be forcing that onto us. It should be an option, not a given. If that is not correct, the wording on your FAQ pages is misleading. It says we can no longer "email" our invoices to our customers if we don't go through the verification process. That we have to download the invoices and send them separately. Does this include if I use the desktop client, and MYOB links in with my local email client instead of using MYOB to send the email directly? When I was looking at the forms, our business/industry is not even mentioned in the drop down list. There is really no option for Construction and/or Manufacturing in the Construction Industry. The only option seems to be "Industrial Supplies: not elsewhere classified". But that is not correct either. We do not belong under Home/Maintenance either. I don't know how other people feel about this. I am very careful with what I give out and to who. It feels like an extra option that may suit some businesses is being forced onto all businesses. I hope I am reading the information incorrectly. This whole issue is disturbing. There does not seem to be any other forum to say/ask all of this. SolvedRe: Sending Update Event to ATO Creates Zero Payslip To Be Emailed to Employee Thanks for the support. Sending Update Event to ATO Creates Zero Payslip To Be Emailed to Employee When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee, including employees who have ended their employment in the current Payroll Year. The problem is that MYOB creates the Zero Payslip with a 'To be emailed' or a 'To be printed' flag. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Really a WHS issue. If MYOB need to create a zero payslip to send an update even, program it to mark the payslip as Already Printed and Emailed. Many thanks Elizabeth Sending Update Event Creates Zero Payslip Hi When I click on "Send update event" to the ATO through the Payroll Reporting Centre, it creates a zero payslip for every employee. But it also lists it in the Email or Print payslip screen. It even creates payslips to be emailed to employees that have ended their employment during the current payroll year. I then have to click into every pay slip and change it to Already Emailed or Printed. This is labour intensive and unnecessary. Is there any setting to stop this from happening? Just because I need the ATO to have up to date figures or details for whatever administrative reason, this should not be creating zero'd payslips to be sent to employees. I don't remember this happening in previous years. Elizabeth Re: What happened in that update last night? Totally agree - whatever the update did has made the windows very hard to use, and the weird change to the Command Centre is off putting - it looks clunky. There have been several updates pop up on my screen since the initial "break", but it is still not working properly, nor does it look right. Re: Can't login because MYOB Backup is in progress Hi Doreen_P Thank you - perfect - I am able to log in now. Have a good afternoon. Regards Eli_Fer Can't login because MYOB Backup is in progress I tried to backup this afternoon, and it wouldn't complete. I had to restart my computer. Now it says I can't log in because a backup is in progress. Can someone at MYOB please reset the database, so we can log in. Thanks Eli_Fer SolvedRe: Remove Transaction From Reportable Taxable Payment Hi Earl Thank you for your reply. I appreciate your time. I was aware that one way to resolve the issue was to: 1. Undo the Bank Reconciliations 2. Delete the electronic payment 3. Change the payment by unticking the Reportable Payment box 4. Redo the electronic payment and then 5. Redo the Bank Reconciliations However, given we were talking about roughly a year's worth of bank reconciliations (of which I have at least two a month), I was trying to avoid that. But given there were no other work arounds offered/possible, I have just finished the above fix. I find it very strange that MYOB stops you from making a cosmetic change to a payment, like unticking the Reportable Payments box, once it becomes an electronic payment. It is not even one of the fields that becomes greyed out after recording the payment. It seems some of the coding logic may be incorrect. Generally speaking I would expect most people would only go through the Reportable Payments checking process once a year. Having to go through the process I just followed to correct an error for something that is only used for reporting purposes, seems to be an overkill. In saying that - it is only reporting for me, however it would have ramifications for the entity I am reporting on, if I report incorrectly. Remove Transaction From Reportable Taxable Payment Hi In reviewing the Taxable Payments Reporting, a transaction is listed from September 2022 that should not be included. I have tried unticking the Reportable Payment box in the transaction, however I get the error "You are not able to edit this transaction" when I click OK. I have unticked Preferences > Security > Lock period - in order to allow changes for that period. Preferences > Security > Transactions CAN'T be Changed is also not ticked. I still get the same error. It was a Spend Money transaction, as an Electronic Payment. Does anyone have any suggestions on how to resolve this? I have tried Reversing the transaction, but both this transaction and the reversal still show up in the Taxable Payment Reporting - this changes the total $$ value, but still lists the transaction. It would be much easier if I could just untick the Reportable Payment box (which I can do), but can't click on OK without getting the error.