Pay Super problem in AccountRight
Hi, I’m having a problem with my regular quarterly Pay Super payment in Accountright. It appeared to go through normally and funds were removed from our bank account and transferred correctly to employees Super funds, but strangely the payment is not showing in the Manage Payments window after 2 months. Therefore it is not in the bank feed, so I can’t reconcile the bank account. Has anyone seen a problem like this and any ideas on how to solve it?
"Some submissions during 15-20 May have not been reported correctly to the ATO. Click Send update event to report them."
Hi, I am seeing this message when I log into the payroll reporting. It doesn't give enough information. Does this mean I HAVE to send an update event? Or if I've lodged other reports since then, I don't have to? The reports all say 'sent' in the list. How do I check? The "about update events" pop up tip looks like maybe running an update event won't create 100+ payslips with 0 balance anymore that I have to manually clear out of the 'to be emailed' screen. Is that correct? Does it not create payslips anymore? Or has it finally been changed to at least create them as 'already sent or emailed'? Can I ignore this message? And why is it a tiny little message at the top of the screen after going to the payroll reporting centre, and not a pop up in the desktop software we use, or a mass mailout to all customers? What if I hadn't gone into the payroll reporting centre today? How would I have known?
STP Declarer/registration
Hi, we have a client who is set up for STP and STP reporting declarer as they process their own payroll etc. We as BAS agents need to also go into the STP reporting area for EOFY finalisation, can we be set up as well under our ABN and Agent number? I know how to do it but I am worried it will kick the client out, does it allow for multiple access?Employee unable to select superfund in Self-Onboarding
Hi We have a new employee who is trying to complete self-onboarding, when they get to the superannuation section there is no option for them to select their nominated fund, it is defaulting to "My Mercer" superand asking him to select investment portfolio. Note, My Mercer isn't our preferred super fund either...so its not like its defaulting to this for this reason. We do have two other employees that had nominated My Mercer, but we have also had to other employees onboard since then and didn't have this issue....they did nominate our preferred super fund though so not sure if this is the reason why the didn't have the same problem perhaps? Any ideas on how he can get passed this an nominate his preferred fund. Thanks in advance😊
Employee Self-Onboarding issue
I'm having issues with a employee when I send the invite for self on boarding. I send them the invite MYOB states the employee card has been created and onboarding invite sent. Problem is no card is created no invite is sent I have tried this now several times over a week. This particular employ has 4 "inactive" cards as they have worked for me previously left then come back again (the jobs seasonal). Anyone have any ideas what the problem may be?
Recurring issue - cannot open an employee card file
Hi, I continually get the "somethings gone wrong" when I try to open a card file for one of my employees. I have tried restarting account right several times. I need to access the employee's file to update his information. Any ideas? I need to fix it to correctly process pays.. This is part of the error log: AccountRight Application Error Report ===================================== Application Version: 2024.4.1.5 Application File Version: 2024.4.1.5 Incident Id: 2a5c02d0-3319-4bf9-8849-30f5e6a0a489 Time: Monday, 20 May 2024 9:26:01 AM Code: Unknown (0) Message: Stack Trace ---------------------------------------- 1 : MYOB.Huxley.API.HuxleyApplicationException .,...)
