Reports export to excel unresponsive
Hi Support After doing some filters on the report we are unable export to excel for the report. Office 2021 Error message 2023-10-11 11:27:00.2660,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.IndexOutOfRangeException: Index was outside the bounds of the array. at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.FillBody() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName) 2023-10-11 11:27:38.4480,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.IndexOutOfRangeException: Index was outside the bounds of the array. at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.FillBody() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName) 2023-10-11 11:27:47.5837,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.IndexOutOfRangeException: Index was outside the bounds of the array. at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.FillBody() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName)
incorrectly paid wages in bank but correct in myob
Hello community I correctly paid wages in Myob but uploaded the incorrect file to the bank (the payroll file from week before) and this resulted in employees being paid the incorrect amount. I worked out the nett difference and immediately paid the underpayments through payroll clearing account and so between the two payments , this should clear those up. However with the overpayments , do i work out the nett overpayment and just deduct from next pay - most are relatively small amounts of about $60 but what payroll category would i put it under as it was an overall payment not an overpayment in hours or category There are 2 employees who shoud not have been paid at all - for those 2 do i record a normal pay and report to STP even though they werent entitled to it and then deduct the amount from next pay - those 2 are easier in that i can just replicate the pay from the week before? im confused help!235Views0likes1Comment
Supplier payment is greater than outstanding payable (show overpayment)
Hello Team, Our current outstanding payable is only $ 2,302.12 and is recorded in MYOB, but our staff paid $ 2,418.17 which means we overpaid for $116.05. How can we show this as an overpayment in MYOB accountright? I have tried putting the whole $2,418.87 and close it off to that invoice but it gives me "an unbalanced transaction may not be recorded". Highly requesting for your assistance. Thank you, EmSolved349Views0likes3Comments
Cant confirm company file - AccountRight
I'm running an older version of AccountRight - previous confirmations have been online, but its no longer working. I only have 7 days left to confirm my company file. I've called the support number for MYOB, but its no longer in service. HELP PLEASE.Solved414Views0likes2Comments
unable to access Print/Email Invoices list 'Unable to Connect' error message
Dear MYOB support We've been experiencing ongoing issues of being unable to access the print/email invoices function, Accountright error message displays 'Unable to Connect' (please see my previous posts regarding same issue). We have been dealing with this same problem for MANY months, with great frustration. While the print/email invoices list is not able to be accessed we've had no choice but to painstakingly email every single invoice individually = huge waste or our staff's time. About a month or so ago though & to our immense relief & amazement, this function miraculously started working again....hallelujha!! ...& we were once again able to access the Print/Email Invoices list so we could 'select all' & bulk email all invoices for the day. SO much quicker! However & incrediblyfrustratingly,as of TODAY the Print/Email Invoices function has stopped working again. It happens regardless of which user login is used & from whichever of our offices we login from & over various internet providers - as has been the case previously. All other functions continue working. Yesterday it was working...today it is not, and we have not done anything differently. All past suggestions from MYOB support regarding this issue have not been able to fix it. Given that the function recently started working again, without us doing anything differenty, but has now stopped working again, can someone from MYOB please explain what is going on? It is incredibly frustrating to be battling this issue with what is such a basic & necessary function. I look forward to a response.303Views0likes2Comments
Running detailed reports
Hello Community, I just wondered if someone can tell me if and how to run a report on gross earnings excluding any O/T, bonuses or super? If someone can direct me how to find the correct report, I can then fiddle around with it and make it work for me. I just always get confused on which report to begin with. Thanks so much, Ashlea154Views0likes1CommentAccountRight Timesheets Notes
Hello, Looking for assistance with the following: 1.When timesheets are ready for approval and contain "NOTES", how do I view the entire note? 2. When running a timesheet report, am I able to filter the report within a specific period? From what I see, a report can only be run on one particular date. An "unprocessed timesheet" however, includes a filter with a "from" and "to" date. 3. Can a timesheet report be created whilst the approval status is still pending? Thank you!217Views0likes1CommentComplete list of MYOB AccountRight HELP & Learnings
Hi to my fellow BAS Agents and Bookkeepers, For all MYOB AccountRight Users (complimentary HELP resource) Although I am well into the final stages of planning my retirement (just in my last six months of being an MYOB Certified Consultant), so as you can guess my mission was not to look for any more work. However, a new bookkeeper that was looking for some help and guidance happen to find me. To this end, and wishing to provide a complete self-help reference guide, I have compiled a hierarchical list of all the available AccountRight tasks and relevant MYOB Academy learnings. Save the attached PDF and have a browse to view the TASK list of all relevant live links to the MYOB online help. Let me know if there is something not in there that you are looking for and or don't understand. Have a great day, take care and stay safe.
Reports export to excel unresponsive
Hi Support After doing some filters on the report we are unable export to excel for the report. Office 2021 Error message 2023-10-11 11:27:00.2660,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.IndexOutOfRangeException: Index was outside the bounds of the array. at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.FillBody() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName) 2023-10-11 11:27:38.4480,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.IndexOutOfRangeException: Index was outside the bounds of the array. at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.FillBody() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName) 2023-10-11 11:27:47.5837,MYOB.Huxley.RF.Core.Services.AppService.RFLogService,Error,1, : System.IndexOutOfRangeException: Index was outside the bounds of the array. at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.FillBody() at MYOB.Huxley.RF.Extension.Export.Excel.Formatter.CreateXls(String fileName)
