Latest topics
Payday Super
Hi, I am attempting to process Payday super for one of my employees and receiving the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund ........." The fund is Future Super, ABN: 68 964 712 340 USI: 68964712340019 which is an APRA registered fund with no contribution restrictions per the Super Fund lookup tool, PDF attached. Help would be greatly appreciated. Thanks, Bronwyn
Record Supplier payment and Prepare electronic payment online vs desktop
Hi I decided to enter a few supplier invoices in the Online version today for the first time. I also had the Desktop version open so I could check that everything was working correctly at each stage. When I recorded the supplier payments as EFTs in the Online version, everything appeared to process correctly, and the payments were listed in Prepare Electronic Payments. However, when I opened each individual EFT payment, it stated that the banking details were unavailable. These suppliers have been paid numerous times in the past and their bank details have not changed. I checked the supplier cards in both the Desktop and Online versions, and the bank details were present in both, so I'm not sure why the Online version was saying they were unavailable. I wasn't prepared to risk processing the payments. I deleted the EFT payments in the Online version and instead processed them in the Desktop version. Everything worked as expected there, and I was able to prepare, download file and process the EFT payments successfully. Before processing the EFT file in the Desktop version, I checked the Online version again, and it was still showing banking details unavailable for the same payments. Is there a known issue or glitch between the Online and Desktop versions that would allow EFT payments to be processed in Desktop but not in Online? What would have happened if I hadn’t checked each EFT individually online - would it have processed or rejected it?
Report Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.Electronic Payment - Is there a bulk selection for this when importing a file to Myob?
Hi All I have successfully imported a file into Myob. The file has multiple transactions over 50 in the bank as spend money. Is there a way to bulk select the Electronic Payment icon? If not, is there a program I can use to do this and what is the cost? Thanks RobPersonal Leave Pay is being deducted each payroll
I use MYOB AccountRight and have just checked the Leave Balance Detail Report. As per my screen shot you can see that the employees pay is being duplicated and that 38 hours of personal leave is being deducted from their Available hours each week. Our employees have not used any personal leave this year. I have noted that this began in December 2025 after paying our employees upfront for their Christmas Leave.
Missing overdue invoices from open invoices reports
Did anybody else came across it? Just ran an open invoices report and noticed a 9 months old overdue invoice on it . Download this report monthly, covering 2 years back . The invoice did not appear on the last 6 reports . Went back 7 months and the invoice was there. When I contacted MYOB support , they said that the issue was fixed, as now the invoice is picked by report and I should not be relying on one report, but should run at least two different ones , i.e. sales ledger report to see if it reconciles. It is very disturbing as we do rely on MYOB reports and did not realise that you need to double check such a simple report to pick up all the overdue items . Does everybody double check the integrity of the basic reports? Do you do it regularly? Thank youInvoice credits
Hi All i have an bill in the system. auto generated. A short payment has been made against it before ceasing to trade with thuis supplier. How do i get their balance back to zero. i would have though a negative invoice would do the trick, but no, that does not work. Their must be an easy way with out going through a journal process. It does not even show in returns and debits screen. surely it can not be this hard. thanks inadvance samBank balance not calculating correctly
My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the value of the bank balance discrepancy. This discrepancy value also equals the value of the starting balance in the bank account category set up page. I entered this value when linking the bank account (in July 2025) because I understood it is required to ensure the bank balance calculation is correct. The bank account category existed in MYOB since Oct 2022. All has been working correctly until sometime in May 2026 when the error showed up. I have tried removing the initial balance value in the bank account category which allows the balance sheet to be correct ie with the correct bank balance, however the bank transaction page now shows the bank balance as being "out of balance". This seems to be a software change. Any thoughts on how I correct this. Graham
Annual Leave for a full month
Our employees get paid an equal monthly salary based on 164.667 hours per month (38 hours per week/7.6 hours per day). The payroll period is the 1st of the month till the last day of the month, for example 1 July 2026 to 31 July 2026. If the employee has an annual salary of $60,000, their payroll is a gross amount of $5,000 per month every month. One of our employees has taken annual leave for the entire month of July 2026 (1 July 2026 to 31 July 2026). This is equivalent to 23 days annual leave x 7.6hours = 174.80 hours of annual leave. What is the correct way to reflect the annual leave hours when processing the July 2026 payroll, as it is 10.133 hours more than the hours per normal monthly payroll (164.667)? Thank you.
Customer Sales Reports
I need to create a report of the created invoices in Solo Browser. The only way is to click on the three dots and select the Customer Sales in the Invoices Screen. The Solo software has a bug and it directs me back to the main Dashboard Screen when I click the Customer Sales Report. Does anybody know how to fix this issue?
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.MYOB System Review
Hi We are an automotive workshop equipment distributor turning over approximately $3–5 million. We use MYOB AccountRight and want to find someone to conduct an independent review of our setup. We're not looking to change accounting systems—we want to improve inventory management, purchasing, reporting, pricing, gross margin analysis, and overall efficiency. We may also need help with implementation. We'd also like recommendations on CRM integration and automation. We are based in the southeast of Melbourne. Does anyone have any recommendations?Newcastle Permanent Bank Feeds are they delayed
I have a client that has not had any new transactions in Bank Feeds from Newcastle Permanent since 10 July 2026 - is anyone else experiencing a similar delay? There are definitely new transactions on the bank account since that date. Please advise how I can fix this. I have checked that Status is Bank Feed Ready and I have tried Get Transactions and it says that it has updated as at this morning but there are no new transactions in feeds. Look forward to your reply, thank you.
Time billing & salary
Hi, We use timesheets in our business, as all of our staff are on hourly wages and our customers are billed through time billing. We have a new person starting this week who has been put on salary for some reason, however all of his hours will still need to show up in time billing for invoicing and job reporting purposes. I'm stuck on how to do this? Any help is appreciated! Thanks
Payday Super payment timing
Hi, I made a super payments on 8.7.2026 and as of today, 15.7.2026, they're still showing as Processing Payment. The payments left our bank 8.7.2026. I checked my own payment in my fund to see if it had been received and it hasn't. These payments are due 17.7.2026 and I'm becoming very concerned. Normally it takes 7 calendar days for the Status to update but we're now on 8 calendar days (or 5 'super' days). While I understand there's still 2 days for the payment to go through, there's no 'fixable' time if there's a problem and a payment is rejected.
EOY Payroll waiting to finalise
Hi I have emailed & currently waiting on hold for MYOB to answer. I can't finalize 13 of my Employees because the Summary is MYOB doesn't match STP. I have worked out it is a pay from July 2025 (i did 2 payruns on the same date & one has submitted the Super but the Gross went thru as $0.00). I have done an Update, zero pay, $1.00 pay/-$1.00 pay solutioions - none of these will push the dat thru so i can complete end of year. Research is saying MYOB needs to do a BACKEND ADJUSTMENT (it is possibly looking like a ghost transaction, as yesterday i printed off reports that brought up this particular payrun with a June 2025 date which is incorrect. Yesterday was ATO cut off date for Finanlising payroll - i have been working on this issue for 4 full days and need someone to contact me asap.
