Latest topics
Ability to export everything
MYOB cloud-based solutions badly needs the option for us users to export our data. This includes (but not limited to) all PDF attachments, invoices, contacts etc - along side the reports and other minor things that can be exported now. This is not necessarily so that we can do a runner and migrate to another accounting platform, but its absolutely critical when changing business structure (eg. from a sole trader to a Pty Ltd company) and starting with a fresh set of books for the new structure. I'm in a position where I'm having to spend hours manually saving everything so that I can cancel my original subscription and start fresh with the new MYOB subscription under the new entity. We need to legally be able to hold this data for many years in case we are audited by the ATO. Please add this functionality ASAP. I can see old posts where people have asked for this 5 years ago, but nothing has been done. It's not good enough.
2 page invoice pdf
I need to add supporting evidence as a 2nd page of customer invoice pdf not an attachment. The company I am dealing with do not want to accept 2 pdfs in the invoice email. They want the supporting documents (which are locked for editing pdf's) to be included as a 2nd page in the invoice pdf. I have no idea how to do this within MYOB. I can use adobe to edit the invoice, but this is just going to waste my time. Is there a way this can be done in MYOB? Please help.
MYOB offline being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid June 2026 - not even the end of a financial year for an accounting program this is pretty pathetic. Was told each file would be $ 35 per file What happens to files that may have an audit and accounts that are needed for a 7 year period not to mention end of year journals for this current financial year. I have been working with this program for 32years & not everyone wants their files online & in the cloud - let alone those who don't need payroll, use bank feeds or all the extra's that are in the program - not to mention those who live rurally with **bleep** internet Very annoyed
MYOB Backups
Hi I've noticed that the latest version of MYOB 2026.5 no longer has the facility for a local backup. This is problematic for some of my clients as they want to have their own backups on their local servers. They are paying for their subscription & believe they are entitled to take their own backups. We were able to tick the box the enable local backups & then untick to have MYOB also backing up the file. Where is this option now?Report Performance Issues
Hi MYOB Team & Community, Since June 24 2026 we've had persistent timeout errors in our AccountRight file, mostly on sales, Profit & Loss and GL reports. We initially assumed this was EOFY load and would settle down. It hasn't. We're now three weeks into the new financial year and still hitting the same timeouts. We've stripped the data being loaded down to a bare minimum and the timeouts continue regardless. It's also broken our third-party apps connected to our file, as they hit the same timeout on transfer. This affects all users on our file, not one account or machine. Has anyone else experience these issues lately? If you've found a workaround, please share it. And if anyone from MYOB is monitoring this, we'd appreciate an actual explanation of what's causing it and a timeline for a fix, three weeks without reliable reporting has been incredibly challenging for our business at what is already one of our busiest times of year. Thanks.
Electronic Payment - Is there a bulk selection for this when importing a file to Myob?
Hi All I have successfully imported a file into Myob. The file has multiple transactions over 50 in the bank as spend money. Is there a way to bulk select the Electronic Payment icon? If not, is there a program I can use to do this and what is the cost? Thanks RobPersonal Leave Pay is being deducted each payroll
I use MYOB AccountRight and have just checked the Leave Balance Detail Report. As per my screen shot you can see that the employees pay is being duplicated and that 38 hours of personal leave is being deducted from their Available hours each week. Our employees have not used any personal leave this year. I have noted that this began in December 2025 after paying our employees upfront for their Christmas Leave.Payday Super
Hi, I am attempting to process Payday super for one of my employees and receiving the error "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund ........." The fund is Future Super, ABN: 68 964 712 340 USI: 68964712340019 which is an APRA registered fund with no contribution restrictions per the Super Fund lookup tool, PDF attached. Help would be greatly appreciated. Thanks, BronwynRecord Supplier payment and Prepare electronic payment online vs desktop
Hi I decided to enter a few supplier invoices in the Online version today for the first time. I also had the Desktop version open so I could check that everything was working correctly at each stage. When I recorded the supplier payments as EFTs in the Online version, everything appeared to process correctly, and the payments were listed in Prepare Electronic Payments. However, when I opened each individual EFT payment, it stated that the banking details were unavailable. These suppliers have been paid numerous times in the past and their bank details have not changed. I checked the supplier cards in both the Desktop and Online versions, and the bank details were present in both, so I'm not sure why the Online version was saying they were unavailable. I wasn't prepared to risk processing the payments. I deleted the EFT payments in the Online version and instead processed them in the Desktop version. Everything worked as expected there, and I was able to prepare, download file and process the EFT payments successfully. Before processing the EFT file in the Desktop version, I checked the Online version again, and it was still showing banking details unavailable for the same payments. Is there a known issue or glitch between the Online and Desktop versions that would allow EFT payments to be processed in Desktop but not in Online? What would have happened if I hadn’t checked each EFT individually online - would it have processed or rejected it?
Payday Super-Still "processing payment"after 5 days
We processed our payroll on 7 July 2026 through MYOB STP and, for the first time, processed Payday Super through MYOB on 9 July 2026. The super payment was successfully deducted from our bank account on the same day. However, it has now been more than 5 business days, and the payment status in MYOB is still showing "Processing Payment." Has anyone else experienced this with their first Payday Super payment? Is this normal, or should I contact MYOB Support? If so, is there a specific team I should contact? Any advice or shared experiences would be greatly appreciated.
Bank balance not calculating correctly
My balance sheet has started showing the bank balance of one of my accounts significantly higher that correct. At the same time there is an Equity category "3-999 Historical Balancing" showing the value of the bank balance discrepancy. This discrepancy value also equals the value of the starting balance in the bank account category set up page. I entered this value when linking the bank account (in July 2025) because I understood it is required to ensure the bank balance calculation is correct. The bank account category existed in MYOB since Oct 2022. All has been working correctly until sometime in May 2026 when the error showed up. I have tried removing the initial balance value in the bank account category which allows the balance sheet to be correct ie with the correct bank balance, however the bank transaction page now shows the bank balance as being "out of balance". This seems to be a software change. Any thoughts on how I correct this. GrahamSalary Sacrifice not deducted from Gross Payments
When preparing STP finalisation, I note that Gross Payments amount on Summary of Payments includes salary sacrificed superannuation amount. If this amount was to flow through to ATO pre-fill, it would result in the employee being taxed on amounts that were sacrificed. Is there a fix for this?Send the financial year's data to my accountant.
I reached out on FB Messenger to MYOB & was told to go away & talk to the AI chat, which I've found to be worse than useless. MYOB does not seem interested in helping me, despite the fact I've been using MYOB since starting my business 30+ years ago. I used to be able to ring MYOB & they would help me troubleshoot, but not any more. Forcing me to go online totally has created a raft of problems. I used to be able to download my end of year data onto my desktop in order to send the zip file to my accountant. I now can't do that. Can anybody help me with a workaround solution?SOLO BANK FEED DUPLICATES
Hi, requesting urgent support from MYOB Bank feeds team. I've got duplicate expenses in the bank feeds from what looks to be between 10/5/26 - 2/7/26. I've definitely checked my bank and these are not duplicate transactions from the supplier. There is far more than what I've screenshot. I've tried to request support via the chat and I called support during the support hours, however it hung up on me and I've had no response. Please contact me asap. Thank you.
