Bank Feeds setup - old reconciled transactions

Hi Eliane,

When you set up bank feeds, it can sometimes pull in old transactions depending on what the bank sends through. Since those older ones are already reconciled, the best thing to do is reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can help remove those old, reconciled transactions for you and make sure your bank feed is starting from the right spot.

Regards,

Sai

Thanks Isaiah_C​  I have gotten in touch, just waiting to hear back and see if they can help me. Cheers!

Isaiah_C​, thanks the team fixed this issue, but I now have a different issue:

Although the transactions are recorded in MYOB, they are not showing on bank feeds side, but they are showing on the Bank Statement side. Consequently, I can't approve the transactions. 

Have you run past this issue before?

Thanks, Elle

Hi Eliane,

This happens sometimes! It’s usually a syncing issue between the bank feed and MYOB. Double-check if the bank feed is up to date and refresh it—might do the trick. If the issue still persists, chat with our team through our virtual assistant MOCA or drop us a support ticket via MyAccount for help!

Cheers,

Shella

Hi Shella_A​ 

Yes, I refreshed and closed MYOB and opened it again, it's not helping! I have replied to the email ticket your team sent me yesterday about my first question, hopefully they can come back to me, otherwise, I'll lodge another ticket. Thanks!