Record button missing in Transfer Money

Hi 2Vision,

Thank you so much for your post and welcome to the Community Forum! 

My apologies for the late response. It does appear unusual that the record button is missing. However, this may sometimes be related to your display settings, potentially causing the lower part of the window (where the record button is located) to be cut off and out of view. I would recommend starting by adjusting your display settings to check if the button becomes visible again: adjusting your display settings
 

If adjusting the display settings doesn't resolve the issue, could you kindly share a screenshot of the window when the problem occurs? This will help us better understand the situation and provide more targeted assistance. 

Looking forward to hearing from you soon!
Regards,

Earl

Thank you for replying Earl.

I have checked display settings and not issues found.

I did enter a screenshot in my orginal post, but have attached again now. 

cheers,

Hi 2Vision,

Thank you for sharing the screenshots. Could you kindly attempt to clear your AccountRight cache to see if it resolves the issue?  Clearing the AccountRight Cache

Please do let me know how you go on this.
Regards,
Earl

Hi Earl,

I just clearing the AccountRight cache, opened MYOB and the icon is still the same - so that did not work sorry.

cheers,

Hi 2Vision,

Thank you for confirming. Could you please let me know when was the last time you were able to access the record button? It appears there might be a user access issue as well. To further investigate and assist you, I've sent you a private message to collect more details about this matter.

Looking forward to hearing from you soon!
Regards,
Earl

Good morning Earl,

I only just recently went to use Transfer Money and there was no RECORD button from the start. 

My User access is higher than the other employee who has this button showing. I will have our Administrator check that all sections in my User access is showing as READ & WRITE. 

I didn't get a PM from you.

cheers,

Dianne. 

Hi 2Vision,

Thank you for confirming, and I apologize for the delayed response. I've made a change on the backend. Could you please log out and then log back in to check if it resolves the issue?

Looking forward to hearing from you soon!
Regards,
Earl

Hi Earl,

I have logged off and logged back in, but the issue is still the same :( 

cheers,

Dianne

Hi 2Vision,

Thanks for confirming and my apologies for the late response. I have sent you a private message in order to collect additional information that will assist us in resolving this issue.

Looking forward to hearing from you soon!
Regards,
Earl