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PattyW17's avatar
PattyW17
Experienced Cover User
10 months ago

AccountRight Freezing on Retail Manager Import. Any Solutions?

Hi everyone,

I'm having ongoing issues when importing Retail Manager accounting data into the AccountRight desktop app.  Each time I attempt an import, the program freezes and becomes unresponsive.  The only way to exit is by forcibly shutting it down.  Interestingly, when I sign back into AccountRight, the import appears to have been successful.

I have already tried clearing the MYOB cache, but the issue continues.  Has anyone else come across this problem?  If so, did you find a solution?

Also, I was wondering whether the browser version supports importing Retail Manager files?  I had a quick look, but couldn't see the option available.

Any help or suggestions would be greatly appreciated.

Thanks in advance. 

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    10 months ago

    Hi PattyW17,

     

    Thanks for giving the basics a crack already! That’s a bit strange, usually a quick restart does the job with those stubborn pop-up boxes. Since that’s not working, have another go at clearing the AccountRight cache. Sometimes a good cache clear works wonders for any weird stuff going on in AccountRight. If it still doesn’t work, give our team a buzz through our virtual assistant MOCA, or send a support request through MyAccount they’ll help you get it sorted.

     

     

    Cheers,

    Shella

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