Tried several times to log in today & yesterday but did not receive an authentication code, via email. Can't get into my account to change to phone authenticator.
Tried phone support which was very time consuming, useless & the guy had no idea what to do.
Tried seeking online help but there was no live chat icon to click on (even the support gut I spoke to couldn't find it!).
Starting to think a new start with Xero might be the way to go?!
Hi mk66
Thanks for your post and Welcome to MYOB Community Forum.
Sorry to hear that you've had that experience. Since you were not able to receive the email containing your 2FA code, I recommend checking your spam and junk mail folders. As these emails are automatically generated, they may have been misflagged by your email server as being spam and categorized accordingly. Also, kindly check back previous email containing the 2FA code and confirming that the email address sent to you is not listed on any blocked or blacklisted sections. Depending on your email server there may be backlisting at a server level and not just at a user level.
Although you have one email address that hasn’t been blacklisted, if the codes were sent on another email address that may be blacklisted this could explain why the email hasn’t appeared. You may also need to speak with your IT provider on checking any backlisting at a server level for your emails.
Please let me know how it goes.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Best regards,
Doreen
Hi Doreen
Thanks for your reply.
Have checked spam/junk folders - nothing there.
I've just spoken to my IT provider and there are no blacklisted nor blocked emails. He suggested that for some unknown reason the 2FA emails are not reaching the server.....
Cheers
Michelle
Hi mk66
Thanks for the update.
Since you were able to check your junk/spam folders and confirmed with your IT provider there are no blocked emails, but still weren’t receiving the authentication code emails. It's worth double checking that the authentication email address, no-reply@myob.com has been whitelisted on your email server to avoid it being accidentally categorized as spam.
Best regards,
Doreen
Hi Doreen
I have contacted my IT provider and asked them to ensure that the authentication email address is whitelisted. I will now have to wait for their reply.
I have noticed on other posts that some people have been given the option of being provided with a recovery code via private message. Is this something we can do? I just need to be able to log into MYOB, this is costing me time & money!
Hi Doreen
I have contacted my IT provider again & received this reply:
Taking a look at the email logs I can see that you were able to receive emails from no-reply@myob.com.
As a matter of fact, you received an email from them yesterday.
So there should be no issues regarding those emails.
Are they getting bouncebacks when trying to deliver emails to you?
So it seems there is no issue at my end.
At the moment I am paying MYOB a not-cheap monthly fee for a program they won't give me access to! If this cannot be resolved VERY soon I will be changing over to an accounting software provider who will be provide me with an account I can actually use.
Hi, mk66 thank you for your correspondence. I have tread the thread above about your concern.
My apologies for this inconvenience.
Regarding to your 2FA that you aren't able to receive the Email code, I'll be happy to help you with it.
If you can send through a private message with the following information:
Regards,
Hannah
