Activating a company file

Hi Bic7,

Looks like you have an older version of AccountRight. You should be able to complete the confirmation process via self-service now. Check out this post and follow the instructions: Self-serve confirmation for older MYOB products 

If you're still having issues activating your file, you'll need to reach out directly to our support team by using one of the various support options available here. 

Cheers,

Princess

Hi Princess-R

trying to confirm "on line" didn't work and when trying "by phone" and clicking next the page is blank...

is that because the number of days to confirm is "0". thanks for your assistance.

Bic7

Hi Princess_R

Are you able to send me a licence file.?  any help would be appreciated.

Bic7

Hi Princess,  I am using AccountRight Basics 2016 and can't get the self-serve confirmation to work for me.

The Ai also was unable to assist me.  Is it possible for you to email me the licence file. if I provide the serial number & company ID.   I Would really appreciate your help.

Kind regards

Bic7app

 Hi Bic7,

Sorry to hear that you’re having trouble with the self-serve confirmation and with using our virtual assistant MOCA. To assist you further with your license file, please create a ticket using MyAccount. This will allow us to help you more effectively with your issue.

Regards,

Shella

Hi Shella

thank you for your assistance.  I clicked on my account and received this message

you don't have access to this page What should I do now

Kind regards

Bic7

Hi Bic7

If you are desperate. try contacting FGH Tables for a code.

Cheers

Liz

Hi Earl, yes  I still have been unable to get licence  file.  I cant see your private message email in my in box, 

please re send and thank you for your help.

Bic7