Forum Discussion

H-TS's avatar
H-TS
Trusted User
2 years ago

Allow option to unsubscribe from MYOBelieve you can DIY emails.

Please, please, please allow us to unsubscribe from this auto-generated email, or to only receive it once a month (or less often) instead of every.single.time we use live chat.

6 Replies

  • Hi H-TS,

     

    Thank you for your post. I understand that you wanted to unsubscribe from the auto-generated emails from MYOB Believe. I checked account and removed your subscription from the auto-generated email.

     

    If you still need further assistance or if you have questions or concerns, please contact us again by creating a new post. Rest assured that one of our Community Forum moderators will be happy to help. 

     

    Kind Regards, 

    Cel

     

  • HI H-TS,

     

    You're welcome, it is my pleasure to help you with your concern. We will now close this case. If you still have other questions or concerns, please contact us again. We are happy to help.  

     

    Cheers, 

    Cel

     

  • H-TS's avatar
    H-TS
    Trusted User
    2 years ago

    Hi Celia_B 

     

    Sorry to say, I got another DIY email when I accidentally disconnected from a live chat. So whatever you unsubscribed me from either didn't work, or starting a new chat automatically resubscribed me.

  • H-TS's avatar
    H-TS
    Trusted User
    2 years ago

    Then another, 20 minutes later at the end of my next chat that I had to restart. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi H-TS,

      

    Thank you for your response, and I regret the delay in my response.

     

    I'm really sorry to hear that you've received another DIY email after disconnecting from a live chat. This is a part of our standard procedure.

     

    Your feedback is valuable to us, and we appreciate your patience as we explore other possible solutions. Should you have any other issues or require further help, please don't hesitate to get in touch with us.

     

    Cheers,

    Princess