I'm not exactly new to MYOB, but we have recently started another trial of MYOB 2025 AR Premier.
I notice in https://myaccount.myob.com/ we can submit support tickets, but I've not heard anything back regarding the ones I've raised.
Are they being monitored and responded to? I noticed it says BETA but if it's not going to be actively monitored perhaps disable it for now.
Hi bti,
Great to hear you're exploring MYOB AccountRight Premier 2025.
Just to reassure you, all support ticket submissions through My Account are being monitored and responded to. I can also see that some of your requests are already being handled, so team will be in touch soon to help you out.
If you'd prefer quicker help, reach out to our live chat support through our virtual assistant MOCA.
Regards,
Sai
I'm not sure what is happening with MYOB Support at the moment, but at this point I think we'll be better served continuing with our v19.16 as a known entity that works and is predictable.
I'm having tickets closed that aren't even related due to them being duplicates...?
Sorry to be a downer but this is an awful start so far.
