Backup in progress

I contact them via the chat and got it fixed. The chat hours are 7am-7pm.

Hi EssieMarriotts,

Welcome to the Community Forum! I've arrange a script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Hi Brody_M,

The backup-in-progress issue seems to pop up randomly, and we haven't figured out the cause yet, so there's no surefire way to stop it from happening again. If it happens, just reach out to our support team, and they'll help you out as soon as they can.

Regards,

Genreve

Hi DONNALOSH,

Welcome to the Community Forum! I've arranged an online script over your file that should fix the issue. If the issue persists, please reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

Regards,
Earl

Hello, 

Same, got to work this morning and my MYOB is stuck in back up mode. 

Cant do anything. 

Please need help urgently and call center only opens at 9am Adelaide time. 

Thanks 

Hello, 

This has happened to us multiple times and is quite inconvenient when we have people unable to conduct any work outside of your assistance hours. Is there something you can do to prevent this from happening?

Thanks. 

Thanks, appreciate that. Got it sorted via the live chat. 

Thanks, got it sorted via the live chat. 

We are also having this problem I need access as soon as possible please help

Are you able to help me ours is stuck in back up too