Forum Discussion

Kellyfoster's avatar
Kellyfoster
2 years ago
Solved

Cancel subscription

I want to cancel my subscription as the business has closed.  When I navigate to myaccount.myob and click Manage Products, there are no products there, and no option to cancel the subscription.

 

Can someone please assist ASAP, as we do not want t billed for another month.

 
 
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Kellyfoster,

    I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023. 

    Please do let me know if you have further queries and we'll be happy to assist you.
    Regards,
    Earl 

5 Replies

Replies have been turned off for this discussion
  • Kellyfoster's avatar
    Kellyfoster
    2 years ago

    Hi Earl,

     

    Thanks for your immediate help!

     

    It is so glad that my previous unpleasant experience with cancelation now covered by your efficient assistance.

     

    I believe I will not receive any new invoice in October. If it happens, I will contact you then.

     

    For now, it looks resolved finally.

     

    Have a nice day!

     

    Regards

     

    Kelly

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Kellyfoster,

    Thank you for your post and welcome to the Community Forum! I'm sorry to hear that you encountered difficulties while trying to cancel your subscription. Your patience and understanding regarding this issue are greatly appreciated, and I apologize for the delayed response. I also appreciate the detailed information you provided. I recommend visiting this help article, which contains detailed information on how to cancel your MYOB subscription Cancelling your MYOB subscription 

    Please do let me know how you go on this.
    Regards,
    Earl

  • Kellyfoster's avatar
    Kellyfoster
    2 years ago

    Hi Earl,

    Your reply could not help me as I had read the article you suggested in your post.

    Can you please just help cancel my subscription? 

    My Client ID *******

    Serial Number 

    • ***********

    I had sent support request to cancel my subscription on 6 September 2023 and today is 13 September 2023.

    I received my case reference number as ------- on 9 September 18:38.

    Now one week passed, no one contacted me, and my next bill cyle is coming soon.

    If doggy practice going on, I will contact Consumer Affair and 3AW radio Neil Mitchell to expose it.

     

    Your support request

    Hi Kelly,

    We've received your support request and will be in touch as soon as we can.

    Reply to this email to update your request at any time:

    Case Details

    Reference number: ----------
    Account name: Kelly
    Issue: Cancel my subscription
    Issue Description: I'm no longer in business
     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Kellyfoster,

    I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023. 

    Please do let me know if you have further queries and we'll be happy to assist you.
    Regards,
    Earl 

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi Kellyfoster, 
     
    Thanks for getting back to us. We are glad to hear that one of our moderators Earl_HD was able to resolve this for you. Thank you as well for your patience and understanding throughout the process, and we hope to continue providing you with excellent service. 
     
     
    Thank you for your understanding and continued support. Feel free to post again anytime you require further assistance. 
     
    Cheers, 
    Leneth

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.