Forum Discussion

Kellyfoster's avatar
Kellyfoster
Member
2 years ago
Solved

Cancel subscription

I want to cancel my subscription as the business has closed.  When I navigate to myaccount.myob and click Manage Products, there are no products there, and no option to cancel the subscript...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Kellyfoster,

    I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023. 

    Please do let me know if you have further queries and we'll be happy to assist you.
    Regards,
    Earl 

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Kellyfoster,

I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023. 

Please do let me know if you have further queries and we'll be happy to assist you.
Regards,
Earl 

Kellyfoster's avatar
Kellyfoster
Member
2 years ago

Hi Earl,

 

Thanks for your immediate help!

 

It is so glad that my previous unpleasant experience with cancelation now covered by your efficient assistance.

 

I believe I will not receive any new invoice in October. If it happens, I will contact you then.

 

For now, it looks resolved finally.

 

Have a nice day!

 

Regards

 

Kelly

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi Kellyfoster, 
     
    Thanks for getting back to us. We are glad to hear that one of our moderators Earl_HD was able to resolve this for you. Thank you as well for your patience and understanding throughout the process, and we hope to continue providing you with excellent service. 
     
     
    Thank you for your understanding and continued support. Feel free to post again anytime you require further assistance. 
     
    Cheers, 
    Leneth

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