I want to cancel my subscription as the business has closed. When I navigate to myaccount.myob and click Manage Products, there are no products there, and no option to cancel the subscript...
I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023.
Please do let me know if you have further queries and we'll be happy to assist you. Regards, Earl
Thank you for your post and welcome to the Community Forum! I'm sorry to hear that you encountered difficulties while trying to cancel your subscription. Your patience and understanding regarding this issue are greatly appreciated, and I apologize for the delayed response. I also appreciate the detailed information you provided. I recommend visiting this help article, which contains detailed information on how to cancel your MYOB subscription Cancelling your MYOB subscription
Please do let me know how you go on this. Regards, Earl
I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023.
Please do let me know if you have further queries and we'll be happy to assist you. Regards, Earl
Thanks for getting back to us. We are glad to hear that one of our moderators Earl_HD was able to resolve this for you. Thank you as well for your patience and understanding throughout the process, and we hope to continue providing you with excellent service.
Thank you for your understanding and continued support. Feel free to post again anytime you require further assistance.
Cheers, Leneth
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When I navigate to myaccount.myob and click Manage Products, there are no products there, and no option to cancel the subscript...","body@stringLength":"459","rawBody":"
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I want to cancel my subscription as the business has closed. When I navigate to myaccount.myob and click Manage Products, there are no products there, and no option to cancel the subscription.
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Can someone please assist ASAP, as we do not want t billed for another month.
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","kudosSumWeight":0,"postTime":"2023-09-07T19:39:47.134+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:835624_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":788},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"No option to cancel MYOB subscription in My Account","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:835624":{"__typename":"Conversation","id":"conversation:835624","solved":true,"topic":{"__ref":"ForumTopicMessage:message:835624"},"lastPostingActivityTime":"2025-03-18T09:43:18.368+11:00","lastPostTime":"2023-09-14T11:29:05.081+10:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:835624":{"__typename":"ModerationData","id":"moderation_data:835624","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:835624_2":{"__typename":"Revision","id":"revision:835624_2","lastEditTime":"2025-03-18T09:43:18.368+11:00"},"ForumReplyMessage:message:836304":{"__typename":"ForumReplyMessage","id":"message:836304","conversation":{"__ref":"Conversation:conversation:835624"},"uid":836304,"revisionNum":2,"author":{"__ref":"User:user:310332"},"readOnly":true,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: Cancel subscription","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:836304"},"parent":{"__ref":"ForumReplyMessage:message:835930"},"body":"
Hi Earl,
Your reply could not help me as I had read the article you suggested in your post.
Can you please just help cancel my subscription?
My Client ID *******
Serial Number
***********
I had sent support request to cancel my subscription on 6 September 2023 and today is 13 September 2023.
I received my case reference number as ------- on 9 September 18:38.
Now one week passed, no one contacted me, and my next bill cyle is coming soon.
If doggy practice going on, I will contact Consumer Affair and 3AW radio Neil Mitchell to expose it.
Your support request
Hi Kelly,
We've received your support request and will be in touch as soon as we can.
Reply to this email to update your request at any time:
Case Details
Reference number: ---------- Account name: Kelly Issue: Cancel my subscription Issue Description: I'm no longer in business
","body@stringLength":"1162","rawBody":"
Hi Earl,
Your reply could not help me as I had read the article you suggested in your post.
Can you please just help cancel my subscription?
My Client ID *******
Serial Number
***********
I had sent support request to cancel my subscription on 6 September 2023 and today is 13 September 2023.
I received my case reference number as ------- on 9 September 18:38.
Now one week passed, no one contacted me, and my next bill cyle is coming soon.
If doggy practice going on, I will contact Consumer Affair and 3AW radio Neil Mitchell to expose it.
Your support request
Hi Kelly,
We've received your support request and will be in touch as soon as we can.
Reply to this email to update your request at any time:
Case Details
Reference number: ---------- Account name: Kelly Issue: Cancel my subscription Issue Description: I'm no longer in business
","kudosSumWeight":0,"repliesCount":3,"postTime":"2023-09-13T06:19:04.063+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:836304_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":569},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:836375"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742490720890":{"__typename":"CachedAsset","id":"theme:customTheme1-1742490720890","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023.
Please do let me know if you have further queries and we'll be happy to assist you. Regards, Earl
I'm sorry to hear that and thank you for providing detailed information. After reviewing your case and account, I found that the subscription is set to end on September 30, 2023.
Please do let me know if you have further queries and we'll be happy to assist you. Regards, Earl
Thank you for your post and welcome to the Community Forum! I'm sorry to hear that you encountered difficulties while trying to cancel your subscription. Your patience and understanding regarding this issue are greatly appreciated, and I apologize for the delayed response. I also appreciate the detailed information you provided. I recommend visiting this help article, which contains detailed information on how to cancel your MYOB subscription Cancelling your MYOB subscription
Please do let me know how you go on this. Regards, Earl
","body@stringLength":"997","rawBody":"
Hi ,
Thank you for your post and welcome to the Community Forum! I'm sorry to hear that you encountered difficulties while trying to cancel your subscription. Your patience and understanding regarding this issue are greatly appreciated, and I apologize for the delayed response. I also appreciate the detailed information you provided. I recommend visiting this help article, which contains detailed information on how to cancel your MYOB subscription Cancelling your MYOB subscription
Please do let me know how you go on this. Regards, Earl
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Hi Earl,
Thanks for your immediate help!
It is so glad that my previous unpleasant experience with cancelation now covered by your efficient assistance.
I believe I will not receive any new invoice in October. If it happens, I will contact you then.
Thanks for getting back to us. We are glad to hear that one of our moderators Earl_HD was able to resolve this for you. Thank you as well for your patience and understanding throughout the process, and we hope to continue providing you with excellent service.
Thank you for your understanding and continued support. Feel free to post again anytime you require further assistance.
Thanks for getting back to us. We are glad to hear that one of our moderators was able to resolve this for you. Thank you as well for your patience and understanding throughout the process, and we hope to continue providing you with excellent service.
Thank you for your understanding and continued support. Feel free to post again anytime you require further assistance.
