Cannot open Company file

Hi Genreve

Thanks for your reply above. I downloaded the hot fix and followed the instructions but when I got to the Browse part and located the file to open but when opening the file I got the error message below. I pressed continue to ignore error but nothing happened so I am back to square 1 I guess.

If you can advise me where to from here I would be most grateful.

Many thanks

Barry

Hi bazzamed,

Thank you for your post and I understand that the issue is still not fix even after following the troubleshooting above. Alternatively, please try clearing the cache of Accountright as it might fix the issue.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Hi Jem

Thanks for the feedback but I have already tried this option but still does solve my problem. 

Any other suggestions would be received gratefully.

Many thanks

Barry

Hi bazzamed 

I hope you are not in a hurry to access this file - seems to be going on for some time. If you can't sort it out, get in touch with someone like MYOX Services - they should be able to sort it out in minutes.

To try again yourself, copy the files from the hotfix download to the same folder that holds Huxley.Application.exe (sub folder called app-2024.600.10009) Run it from there. The hotfix needs files but MYOB doesn't include them in the download.

Regards

Gavin

Hi Gavin

Thanks for your feedback and the contact details but I find it sad that I must go to a 3rd party to fix this issue and MYOB cannot help. Do you perhaps have a Telephone number for MYOB that I can contact to try and resolve this issue?

Many thanks

Barry

Hi Gavin

Please ignore above message as I have finally sorted it out by following your advice. I am most grateful to you for your help and support.

Many thanks

Barry

Hi Barry,

Glad to hear. About using a 3rd party, I agree. MYOB should provide the solution for free. However sometimes a users spends hours and hours and much frustration trying to get a 'free' solution. I was simply pointing out that for $60 and immediate solution is sometimes preferable to the alternative.

Regards

Gavin