I can't delete users -says there are transactions associated with this accounUser is 5 years old. Also can't add a new person with an office email address as it says it is already associated with a user even thought user inactive.
Hi NatalieDBSC
Thank you so much for your post and sorry to hear that you were not able to delete/removed a user. You must be the company file administrator, or a user assigned the Administrator role, to change user access. If you don't sign on as an administrator. Please see Set a user's online access level for more information about the Owner's access level).
To remove access from a user who has been assigned the Administrator role, you'll need to deselect the Administrator role and select any other role, e.g. Banking, then click Save. You'll now be able to select the Inactive User option.
Please do let me know how you go on this.
Regards,
Earl
Hi,
Thank you for oyur response.
I am an Administrator have tried what you suggested but still saying:
I can't delete users -says there are transactions associated with this account- User is 5 years old. Also can't add a new person with an office email address as it says it is already associated with a user even thought user inactive.
Hi NatalieDBSC,
Thanks for confirming. For me to take a look at this for you, can you please send me a private message with the User's Email Address and Full name.
Looking forward to hearing from you soon.
Regards,
Earl
