Deleting Users AccountRight

Hi NatalieDBSC 

Due to a bug in MYOB, once you create a user, you cannot delete that user, even if it has never been used. Make inactive or if desperate to remove, use FGH File Utility MYOX.

Regards

Gavin

Hi NatalieDBSC 

Thank you so much for your post and sorry to hear that you were not able to delete/removed a user. You must be the company file administrator, or a user assigned the Administrator role, to change user access. If you don't sign on as an administrator. Please see Set a user's online access level for more information about the Owner's access level).

To remove access from a user who has been assigned the Administrator role, you'll need to deselect the Administrator role and select any other role, e.g. Banking, then click Save. You'll now be able to select the Inactive User option.

Please do let me know how you go on this.
Regards,
Earl

Hi,

Thank you for oyur response.

I am an Administrator have tried what you suggested but still saying:

I can't delete users -says there are transactions associated with this account- User is 5 years old.  Also can't add a new person with an office email address as it says it is already associated with a user even thought user inactive.

Hi NatalieDBSC, 

Thanks for confirming. For me to take a look at this for you, can you please send me a private message with the User's Email Address and Full name.


Looking forward to hearing from you soon.
Regards,
Earl

Hi NatalieDBSC,

Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

Please let me know if you need further help.

Kind regards,

Sai

yes I am still unable to dlete users

Hi NatalieDBSC,

Thank you for your response and for the information. I'm sorry to hear that you're still experiencing this issue. Please send me your serial number and your full name and email address as well via Private Message.

Please let me know if you need further help.

Kind regards,

Sai