Forum Discussion

MerylD's avatar
3 months ago

I need a confirmation code for an old version please! (Urgent)

Can someone please help?  Have tried using the link provided on the "Activating and Confirming Older MYOB Products" page MULTIPLE TIMES and it ALWAYS goes to a blank page - nothing at all! 

 

Am tearing my hair out and the accountant is breathing down my back...

 

  • MikeG1's avatar
    MikeG1
    MYOB Moderator

    Sorry to hear that MerylD , it has been opening ok for me. Perhaps you could try a different browser and/or clear cache to see if that works next time. Thanks

     

    • Tried using another browser and this is the result:

       

      Also cleared cache first...

      • gavin12345's avatar
        gavin12345
        Ultimate User

        Hi MerylD 

         

        The page is working - if you enter a serial number and company file code that MYOB Aust recognises, and is prepared to issue a confirmation code to, you will get a code on screen - if you enter something they don't recognise, or they don't want to issue a confirmation code for, you get this 'page not working error 500 message' - it is a misleading and confusing response, but this is what MYOB chooses to do. You will need to contact MYOB directly for a Confirmation code, or get one elsewhere.

         

        Regards

        Gavin

        gavinw222@gmail.com

  • Hi MerylD,

     

    I get that you're having a bit of a rough time getting a confirmation code for an older version of MYOB. No stress, I'm on it! I noticed that the "Activating and Confirming Older MYOB Products" page isn't working for you. So, I've sent you a private message asking for some details to help get your file up and running. On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. 

     

    Cheers,

    Princess

    • Thanks, but unfortunately that was the link that I was using (so many times) that flicked through to the blank page.  Didn't work at all.

  • I'm also trying to get a confirmation code but getting the same response. Have tried two different browsers with no luck. So frustrating!

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi Tania40

      I'd be glad to help you with this. Could you please reply with the last four digits of your Serial Number and Company File Code? Thank you!

      Looking forward to your response.

      Regards,
      Earl