Forum Discussion

Suzuki's avatar
Suzuki
Experienced Cover User
2 months ago

Incorrect Payment dates

In the last 2 weeks I've had trouble balancing...now finding invoices mark paid that have come through recording to a date of 6- 7 years ago They have not been paid at all. Anyone else having this problem or is it a glitch?? 

Its vey painful. And while trying to mark paid to certain tax invoices finding they're not there because they have been marked paid already Some with the date years ago and some that have been paid with the online payment option. I've had to go back through years of closed invoices to find these These are all recent tax invoices and being marked paid with these incorrect dates and or not been paid at all.

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Suzuki,

    It’s definitely odd for invoices to show up as paid from years ago if they haven’t been. This usually happens due to an error in recording. We recommend reaching out to our support team so they can take a look at this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

  • Suzuki's avatar
    Suzuki
    Experienced Cover User
    2 months ago

    Thank you Earl

    I've managed to correct most...included in these were newly sent invoices in the last 2 weeks since I've updated Definitely not paid or been recorded as paid 

    I have also now noticed in my Bank

    Feeds and Register some transactions have doubled dating back to 2013 

    That's the next problem 

  • Suzuki's avatar
    Suzuki
    Experienced Cover User
    2 months ago

    All that were corrected and returned to be ópen' are now paid again with payment dates of up to 10 years ago ?? These are new outstanding invoices! Not a incorrect data entry :( 

    Since this last update everything has gone wrong!