Forum Discussion

Blockbuild's avatar
Blockbuild
Experienced Cover User
9 days ago

MYOB keeps logging me out after a few hours

MYOB keeps logging me out after a few hours of inactivity and just closes down when I attempt to use it. I thought the system stayed logged in for 12 hours? I know its just a simple log in prompt again, however this close down disables the back up facility too. Is there a way around keeping logged in for the day?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 days ago

    Hi Blockbuild,

     

    The AccountRight software is designed to log you out after certain amount of time. This is a feature build in in the software. You can go around this by editing the config file of your AccountRight to increase the timeout duration. I recommend reaching out to live chat support through our virtual assistant MOCA as this needs a support representative to perform. 

     

    If you need any other help, feel free to create a new thread in the forum,

     

    Thanks,
    Genreve

     

     

    • Blockbuild's avatar
      Blockbuild
      Experienced Cover User
      8 days ago

      Hi Genreve

       

      Thanks for your reply, do you know what the default timeout limit is?

  • Umag's avatar
    Umag
    Experienced User
    3 days ago

    I am having so much trouble with MYOB today. I am unable to load Accounts Payable or Receivable reports on Accounts right browser as well as the desk top version.  At end of month this is so frustrating.