Forum Discussion

Lisa_Aus's avatar
Lisa_Aus
Experienced User
3 months ago

MYOB stuck on back up

How can we get our file reset - trying to login and it says it is backing up. Has been doing that all morning.

 

Please can someone help!

 

Thanks

Lisa

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  • Jemar_C's avatar
    Jemar_C
    Valued User
    3 months ago

    Hi Lisa_Aus,

     

    Thank you for your post, and welcome to the community forum!

     

    I apologize for the inconvenience if you are unable to access the file, as it is stuck in "Backup in Progress," and I appreciate your patience and understanding with the issue. To resolve this issue, I will need to check your account and file to proceed with troubleshooting. I have sent a private message to you, and please respond to that message privately, as I will need the details of your account and it needs to be sent privately for the security purposes of the account.

     

    I will be happy to assist you in resolving it.

     

    Cheers,

    Jem