Ongoing Application Operation Timeout Issues – AccountRight 2019.3

Hi All,

We’ve been experiencing ongoing Application Operation Timeout issues in AccountRight 2019.3, which have become more frequent over the past 6 months. For reference, this is the server-based version of AccountRight, and the company file is accessed over our internal network.

What I’ve Tried So Far:

1. Upgraded from 2019.2 to 2019.3 – Hoped this would resolve it, but the issue persists.
2. Cleared the AccountRight Cache – No noticeable impact.
3. Extended the timeout session – I've increased the UserSessionTimeout value to 60 minutes (via the Huxley.Application.exe.config file). This did help prevent immediate timeouts (used to happen every minute), but now they occur roughly every 10 minutes, sometimes extending to 40 minutes at best.

Typically, we only have one user logged in at any given time. These timeouts occur randomly, even when the user is actively working. Our IT team has checked backend logs and sees no evidence of anti-virus interference or anything on the server side that would be affecting the application.

Has anyone else encountered something similar? Any additional suggestions would be appreciated. Happy to provide diagnostic logs if helpful.

Thank you!